From Customer Feedback to Actionable Insights. Continuously.

Transform offline customer journeys by measuring, understanding, and acting on real-time feedback.

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Did you know that...

Happiness is key

The impact of keeping customers happy is clear. From easier transactions to stronger brand equity, it's vital that you understand what makes your customers tick.

But it's hard!

It's a huge challenge to figure out what customers want. You know those low survey response rates? They're low because customers rarely have the time for them.

What you need

You need a way for your customers to give you their opinions without breaking a sweat. And you need a way of quantifying it all so you can act on the insights they share.

You need OMBEA Insights™

OMBEA Insights helps you measure the customer journey in real-time. Feedback from multiple locations is gathered in one convenient dashboard so you can understand it more clearly. Once you decide how to act on the information, our platform helps you bring your ideas to life more quickly.

Track customer satisfaction as often as you track revenue.

OMBEA ExpressPod makes it effortless to turn customer satisfaction into a daily KPI, such as NPS.

It's a free-standing kiosk featuring five buttons and a smiley question of your choice. It's a free-standing kiosk featuring five buttons and a smiley question of your choice. Multiple ExpressPods at different locations can be combined to give you even wider feedback possibilities.

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Poll customer priorities.

Place additional ExpressPods onsite to pose multiple-choice questions. They're so easy for your customers to use that you'll get mountains of actionable feedback in no time. And since changing the question is so simple, ExpressPods can be as agile as you like.

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More detailed insights.

QuickSurvey helps you gather more detailed responses from customers. It's a location-specific mobile survey. Use it to ask your customers for more detail on their wants and needs. Being so simple to access, more people will use it to give you more context at each of your locations.

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Act faster.

The faster you can launch new initiatives, the quicker you'll see the impacts, and the sooner you can move on.

ActionPads speed up the process. They are small handsets for staff to track their activity during their shift. By acting as a physical reminder, ActionPads quickly reinforce new habits.

You'll see progress categorized by team and location which means you'll know when everyone is on board so you can launch the next improvement.

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Everything. Quantified.

Whether you use the full OMBEA Insights family, or you're just getting started with one part, the Insights dashboard is your control centre. This is where the data from your ExpressPods, your Quicksurveys, and your ActionPads is woven together so you can pull out the actionable insights that will set you apart and keep you growing.

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Insights Dashboard

It's all here. Benchmark performance using NPS, find weaknesses by location or by time, and build the evidence for new business cases. Our dashboard presents your data in a way that is easy to understand.

With 24/7 access and scheduled reporting, this is where the magic comes together.

Real-time and Scheduled Reporting

Timeline and Location Comparisons

NPS and Insights Index

Truly Actionable Insights

OMBEA Insights combines ExpressPods, QuickSurvey and ActionPads to give you the full picture. Accept no compromises.

Frictionless Feedback

With ExpressPods and QuickSurvey being so convenient, you'll get much larger volumes of feedback leading to more reliable insights.

Time and Place Comparisons

Compare data by location to identify precise areas for improvement. Visualise feedback on a timeline to spot holes during the day, week or year.

The Bigger, The Better

The more ExpressPods you have, the more powerful OMBEA Insights becomes. Use them at every touchpoint and every location for maximum impact.

Combine Customers and Employees

Happy employees drive customer satisfaction, and vice versa. Use OMBEA Insights to measure both for a more complete approach.

24/7/365 Convenience

Check in anytime to monitor live feedback, NPS and Insights Index. Schedule reports so that everyone gets the information they need right on time.

Trusted across the world.

We're trusted by innovative brands from across the world trust when it comes to customer insights, employee engagement, teaching and training.

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Let’s start by learning more about your scenario.

For example, how many key touchpoints do you have?

Now let’s talk about the technology.

OMBEA ExpressPod™

A free-standing kiosk featuring five buttons and a question for quick measurements.

OMBEA QuickSurvey™

Location-based mobile surveys for deeper understanding.

OMBEA ActionPad™

Stay on top of improvement plans by tracking staff actions.

Your Results

We think you need the products shown below.

We’ve made this recommendation based on the answers you gave earlier, combined with some simple assumptions.

As you can see, everything is flexible so feel free to change the numbers before you submit them with your contact details. Don’t worry, we don’t spam! We’ll simply use these to send you a quote.

Quote Form

How do we get in contact with you?

Contact a sales representative in your area.

Give us a call on +44 345 371 8510 or send us an email and we will get back to you shortly.

Book a demo

We can demonstrate our solutions over a web meeting. It’s super-easy to arrange and will take as little as 20 minutes.

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