PowerPoint does not close
PowerPoint does not close when attempting to close its window.
This can be caused by conflicting add-ins within PowerPoint.
- Check if any Add-Ins other than OMBEA Response are currently active. If so deactivate such Add-Ins by following the instructions here.
- Force PowerPoint to close by starting the Windows Task Manager (Ctrl+Alt+Del), select the Processes tab, select the POWERPNT.exe process, right-click on it and select End Process.
- Start OMBEA Response to see if the problem has been resolved.
- If the problem persists please send us your log files by following the instructions here.