Improve Customer Experience
Shopping Mall
Overall Rating:
"Very Satisfied"
82%
Checkout progress
Monitor real-time satisfaction at the checkouts. Deploy staff where and when they are needed.
Restrooms
Switfly address issues with hygiene or supplies as they arise.
Info desk
Ensure your customers service team is making a positive difference.
Self-check out
Improve checkout efficiency with real-time insights.
Customer assitance
Increase value by providing top-notch customer assistance on the shop floor.
Product Range
Make sure you can understand and deliver customer needs, even as they change over time.
PARKING
Monitor car park feedback at the pay stations as customers settle up to leave.
Restaurants
Gauge diner experience at restaurants and cafes. Improve food quality, range, and service.
EVENT
Make your events count! Deliver engaging presentations with OMBEA Response, and monitor overall event satisfaction with OMBEA Insights.
Customer Queues
Get real-time alerts that you can act on when customer satisfaction drops due to congestion at the checkouts or assistance areas.
E-tail Experience
Monitor online customer journeys and get the full picture across all your channels.
Relevant Case Studies
Gunwharf Quays
Gunwharf Quays is a shopping centre located in Portsmouth, UK. It serves millions of visitors per...
Team Sportia Säffle
Team Sportia Säffle is a leading supplier of sporting recreational goods based in Sweden. With ov...
Fairview Dining
Fairview Dining is an oursourced catering company that uses OMBEA ExpressPods at multiple locatio...
Friendly Fitness
A gym in Sweden uses OMBEA ExpressPods to create better personalized experiences for their female...
