Articles
Best Strategies to Increase Employee Engagement
In this webinar, Mitt Nathwani discusses what is employee engagement, how to apply it in your own...
COVID Vaccination Centers Adopt Touchless Smiley Terminals
We’ve just sent the first batch of touchless smiley terminals to COVID vaccination centers across...
OMBEA – Measuring Experience in Experiences Centres and Beyond
We have many senses like a sense of time and sense of fun, and even our experiential senses go be...
How To Respond To Public Reviews
95% of customers will read public reviews before making a purchase decision. Here’s how to respon...
The Complete Guide To Feedback Terminals
All the questions you've ever had about smiley feedback terminals answered.
Stellar Growth and Excellent Customer Experience Go Hand in Hand
On March 22nd, The Financial Times published its latest annual ranking of Europe’s fastest-growin...
What Makes Experience Centers so Successful in Omni-channel Retail
Experience centers are state-of-the-art innovation spaces that enable customers to reimagine thei...
How do you delight a customer?
Customer delight is simple: know your customers and exceed their expectations.
What does Voice of the Customer Mean in Retail?
Success with the voice of the customer in retail boils down to listening, analyzing, and taking a...
Five Trends Defining the Customer Experience in 2021
Customer experience has emerged as the key differentiator between competing brands in today’s fas...
How to keep contractors on their toes using continuous feedback
As a facilities manager, you're dealing with many contractors. But how do you know they’re doing ...
Three Pillars for Actionable Customer Feedback
Catering management is all about your customers. It’s about delivering a stellar dining experienc...
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