Articles

A Guide to Employee Net Promoter Score

NPS® (Net Promoter Score) is a technique that is commonly used for measuring customer satisfactio...

5-Point Likert Scale: The Key To Easily Understanding Your Audience

You want to understand what your audience feels. And if you don’t yet, you should, because a happ...

The Importance of Feeling Safe at Work

While the majority office workers are still working remotely, many are wondering what will happen...

How Much Does a Smiley Feedback Terminal Cost?

The short answer: Smiley feedback terminals from OMBEA start at $35 per month (billed annually). ...

The Experience Economy is Here - Post-COVID Employee Experience Perspective

In our latest webinar, Paul Jenner discusses how to leverage your employee feedback in order to e...

5 Tips to Simplify Customer Experience Management Software

Customer experience software has had a presence on the business landscape for decades now. They’v...

How to Use Voice of the Customer Tools to Improve Quantity and Quality of Customer Feedback

Every successful business understands the importance of knowing what their customers want and wha...

What is the Net Promoter Score® and Why Is It So Important?

For any business that has customer-facing operations, the ability to measure customer satisfactio...

A Simple Upgrade for Tired Training Courses

Delegates on training courses have ever-higher expectations from your presentation. At the same t...

Why internal changes fail so often (And how an audience response system can ensure success)

Picture the scene; you’ve spent months defining a new initiative that will definitely make your c...

A Guide to Audience Response Systems

The business world is a hive of technology! In order to facilitate business processes, the use of...

Developing a Winning Training Strategy

The OMBEA audience response system (ARS) has always been a popular choice for corporate and publi...

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