Artículos

The Ultimate Guide to Customer Experience 2.0

In this article, we discuss everything from the basic principles of customer experience to the di...

OMBEA & Trustpilot Join Hands to Help Brands Manage Customer Experience Online and On-site

OMBEA® – one of Europe’s fastest-growing customer experience platforms – in a partnership with T...

Best Strategies to Increase Employee Engagement

In this webinar, Mitt Nathwani discusses what is employee engagement, how to apply it in your own...

COVID Vaccination Centers Adopt Touchless Smiley Terminals

We’ve just sent the first batch of touchless smiley terminals to COVID vaccination centers across...

OMBEA – Measuring Experience in Experiences Centres and Beyond

We have many senses like a sense of time and sense of fun, and even our experiential senses go be...

How To Respond To Public Reviews

95% of customers will read public reviews before making a purchase decision. Here’s how to respon...

The Complete Guide To Feedback Terminals

All the questions you've ever had about smiley feedback terminals answered.

Stellar Growth and Excellent Customer Experience Go Hand in Hand

On March 22nd, The Financial Times published its latest annual ranking of Europe’s fastest-growin...

What Makes Experience Centers so Successful in Omni-channel Retail

Experience centers are state-of-the-art innovation spaces that enable customers to reimagine thei...

How do you delight a customer?

Customer delight is simple: know your customers and exceed their expectations.

What does Voice of the Customer Mean in Retail?

Success with the voice of the customer in retail boils down to listening, analyzing, and taking a...

Five Trends Defining the Customer Experience in 2021

Customer experience has emerged as the key differentiator between competing brands in today’s fas...

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