Trigger Actions Based on if Your Respondents are Satisfied or Not

November 6th, 2020

Now it is possible to direct your respondents to a relevant post-survey experience where you can fix poor experiences immediately and leverage the happy ones.

Now it is possible to direct your respondents to a relevant post-survey experience where you can fix poor experiences immediately and leverage the happy ones.

For example, if you respondents are dissatisfied with their experience you can immediately prompt a live chat widget where your support agent will try and help them before the problem escalates.

Feedback Actions

Similarly, if your respondents are satisfied with the products and services you provided, why not let them help you boost your brand image on a popular review site? In this instance, after indicating a positive response, they would be taken to a popular review site such as Trustpilot, Google Reviews or any other.

Learn more about the features of the Online Module here.

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