The Dashboard

Learning Statement: In this article you’ll learn how the OMBEA Insights Dashboard helps you make sense of your Stream results.
Audience: This article is aimed at all OMBEA Insights users.


The feedback you gather from different Touchpoints is presented in the OMBEA Insights dashboard. You can access the dashboard with your username and password at

What you see in the dashboard depends on the type of Stream you are looking at. There are 4 main kinds:

  • Satisfaction Stream

  • Letter Stream

  • ActionPad stream

  • Link or Website Widget Stream

Smiley Stream Dashboard

We’ll start by taking a look at the Satisfaction Stream. In this case there are 4 panels as you can see in the diagram below:

OMBEA Insights Dashboard key panels

The panels shown are:

  1. How am I doing overall? An overview of the results.

  2. How are my Touchpoints performing? A summary of the different Touchpoints that contribute to the stream.

  3. How does my feedback vary by hour or day? A closer look at the breakdown of results by time.

  4. What should I focus on? These pointers show you problem areas you can address to improve satisfaction.

Pay close attention to the fourth panel - it will change as your feedback comes in and it’s the key to unlocking satisfaction improvements!

Filtering and Navigating the Dashboard

Around the dashboard you will find controls that let you filter the data or perform other key functions. The main ones are highlighted in the screenshot below:

OMBEA Insights Dashboard key controls

Taking each label in turn:

  1. Choose a specific Touchpoint or Folder

  2. Choose a specific Stream

  3. Filter the date range. If you click the More Filters button you can select specific days and times within your date range.

  4. Download your results as a Microsoft Excel spreadsheet.

  5. Access further chart controls, such as the ability to view the chart in full screen.

  6. Show and hide specific voting categories.

Where you have multiple Feedback Points, you can use Folders to view specific groups of them more easily. See our article on Working with Multiple Touchpoints to learn more.

Dashboard Layouts for Alternative Stream Types

So far, we’ve looked at the dashboard when viewing a Satisfaction Stream. Although it works in the same way, what you see changes when you have alternative stream types. Below is screenshot and brief explanation of each.

Letter Streams

This dashboard is for ExpressPods being used for multiple-choice question feedback. In this case, the main difference is that the What should I focus on? panel is missing because it’s not relevant to this scenario.

OMBEA Insights Dashboard Letter Stream

Consider using ExpressPods in Letter Stream mode to establish priorities for improvement.

ActionPad Streams

This dashboard is for customers using ActionPads to track progress with staff behavior changes. The focus here is on reporting across different timescales, by team and by Touchpoint.

OMBEA Insights Dashboard ActionPad Stream

Link and Website Widget Streams

This dashboard is for any Link or Website Widget Streams. Each question in your Stream has its own panel.

OMBEA Insights Dashboard Survey Stream

Click the Comparison button on any panel to view the results by time or Touchpoint. Click the three dots to the top right of any panel for more options.