Improve Customer Experience

Shopping Mall

Overall Rating:

"Very Satisfied"


Checkout progress

Monitor real-time satisfaction at the checkouts. Deploy staff where and when they are needed.


Switfly address issues with hygiene or supplies as they arise.

Info desk

Ensure your customers service team is making a positive difference.

Self-check out

Improve checkout efficiency with real-time insights.

Customer assistance

Increase value by providing top-notch customer assistance on the shop floor.

Product Range

Make sure you can understand and deliver customer needs, even as they change over time.


Monitor car park feedback at the pay stations as customers settle up to leave.


Gauge diner experience at restaurants and cafes. Improve food quality, range, and service.


Make your events count! Deliver engaging presentations with OMBEA Response, and monitor overall event satisfaction with OMBEA Insights.

Customer Queues

Get real-time alerts that you can act on when customer satisfaction drops due to congestion at the checkouts or assistance areas.

E-tail Experience

Monitor online customer journeys and get the full picture across all your channels.

Relevant Case Studies

Newcastle City Library & Community Hub

Newcastle City Library expanded their services to become a community hub. With a long list of new...

Gunwharf Quays

Gunwharf Quays is a shopping centre located in Portsmouth, UK. It serves millions of visitors per...

Team Sportia Säffle

Team Sportia Säffle is a leading supplier of sporting recreational goods based in Sweden. With ov...

Fairview Dining

Fairview Dining is an outsourced catering company that uses OMBEA ExpressPods at multiple locatio...

Relevant Blog Articles

Beautify Link Streams

Using Link Streams to capture real-time feedback just got a lot prettier.

New Feature: Branching Link Streams

Branching logic is used to guide respondents through questions that are most relevant to them. Sh...

What is the Net Promoter Score® and Why Is It So Important?

For any business that has customer-facing operations, the ability to measure customer satisfactio...

New great Insights UI features you should know about

From subtle improvements to major changes, here are some of the new features that you are getting...

Have a question?
Or need a quote?

A sales representative for your region will get back to you shortly.

Get in touch now