Articles

Two Powerful Ways to Keep And Win Catering Contracts

As a Catering Manager, you know that high diner satisfaction is the key to winning — and keeping ...

Four Ways To Be The Post-Covid Office Hero Using Real Time Feedback

Even during the darkest moments of the pandemic, many have speculated how the return to office wo...

What Score is Considered as Good for a Net Promoter Score?

The Net Promoter Score (NPS) is commonly used by companies to measure customer loyalty and while ...

Lifestyle Fitness bucks the COVID gym trend with OMBEA

Lifestyle Fitness are a chain UK based fitness clubs that, like most businesses, have had to adap...

Patient Experience Trends in a Year Dominated By COVID-19 Implications

With the challenges of a health pandemic to contend with, health care and health systems around t...

Post Covid-19: What Does Air Travel Look Like in the Future for Passengers?

Covid-19 has turned the travel industry upside down. Some airlines have collapsed and those that ...

Touchless Feedback: 5 trends driving the transition

Sorry to bring this up, but we have to talk about COVID — at least for a bit. The COVID pandemic ...

A Guide to Employee Net Promoter Score

NPS® (Net Promoter Score) is a technique that is commonly used for measuring customer satisfactio...

5-Point Likert Scale: The Key To Easily Understanding Your Audience

You want to understand what your audience feels. And if you don’t yet, you should, because a happ...

The Importance of Feeling Safe at Work

While the majority office workers are still working remotely, many are wondering what will happen...

A Guide to the Different Methods of Measuring Customer Satisfaction

Measuring customer satisfaction is an important element of improving customer service and refinin...

How Much Does a Smiley Feedback Terminal Cost?

The short answer: Smiley feedback terminals from OMBEA start at $35 per month (billed annually). ...

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