If you're looking to monitor and respond to public reviews quickly and from a single place, read on.
You know how important public reviews are for your business. To make it even more clear, here’s a few numbers taken from one of our previous articles:
95% of customers read reviews before making a purchase
72% of customers won’t interact with your brand until after reading reviews
50% of customers need to see at least a 4-star rating to consider interacting with a business
But as a business owner, there’s no way you’ll be able to track all public reviews from every corner of the internet, much less respond to every single one of them. You’ll have to hire someone to do it for you, or worse, you’ll have to accept the losses incurred and hope they don’t sucker-punch your bottom line.
With Ombea’s new inbox feature, it’s no longer an either/or decision.
Ombea now scrapes the most popular review sites and collects all public reviews about your business. It then shows them to you in a simple-to-use inbox, so you get a full overview about what people are saying about your company and your brand.
Ombea also allows you to reply to all public reviews right from the inbox. You simply click on a review, write your reply, and hit “SEND.” Ombea takes care of the backend integrations with sites such as Google, Facebook and Trustpilot, so your reply is immediately visible in their systems.
Finally, the inbox feature helps your team handle negative experiences and boost the positive ones. Right from the inbox, you get notified the moment a customer leaves a negative review. Your staff then gets an automatic alert and can get in touch with the customer before the negative review does any damage to your reputation.
The inbox feature also makes it easy for staff members to coordinate with each other. Either you or someone you trust can assign specific tasks to staff members. They, in turn, can leave each other notes as to what sort of actions they took in a specific task. You can create and monitor specific KPIs, or you can let Ombea’s algorithm generate an actionable list of tasks that will lead to more ambitious results.
Want to find out more? Check out the official Ombea Public module page.