Success with the voice of the customer in retail boils down to listening, analyzing, and taking a...
Customer experience has emerged as the key differentiator between competing brands in today’s fas...
As a facilities manager, you're dealing with many contractors. But how do you know they’re doing ...
Catering management is all about your customers. It’s about delivering a stellar dining experienc...
A highly motivated workforce is more productive, more helpful and more friendly in customer inter...
You’re gathering feedback from the people that use your facilities, but are you responding adequa...
It’s no secret that consumers have gotten pickier over the years. Even before the pandemic, the e...
As the name suggests, the OMBEA Anywhere Module helps you maximise survey responses at any physic...
As a Catering Manager, you know that high diner satisfaction is the key to winning — and keeping ...
Even during the darkest moments of the pandemic, many have speculated how the return to office wo...
The Net Promoter Score (NPS) is commonly used by companies to measure customer loyalty and while ...
Lifestyle Fitness are a chain UK based fitness clubs that, like most businesses, have had to adap...
Ge oss några minuter så berättar vi hur liknande organisationer har ökat sina intäkter genom nöjdare kunder och medarbetare.