Articles

What does Voice of the Customer Mean in Retail?

Success with the voice of the customer in retail boils down to listening, analyzing, and taking a...

Five Trends Defining the Customer Experience in 2021

Customer experience has emerged as the key differentiator between competing brands in today’s fas...

How to keep contractors on their toes using continuous feedback

As a facilities manager, you're dealing with many contractors. But how do you know they’re doing ...

Three Pillars for Actionable Customer Feedback

Catering management is all about your customers. It’s about delivering a stellar dining experienc...

How to Motivate Staff by Checking In on Them and Giving Them a Quantifiable Way to Measure Customer Satisfaction

A highly motivated workforce is more productive, more helpful and more friendly in customer inter...

Five Key Attributes of the Perfect Response to Complaints

You’re gathering feedback from the people that use your facilities, but are you responding adequa...

5 Essential Survey Questions for Post-Pandemic Retailers

It’s no secret that consumers have gotten pickier over the years. Even before the pandemic, the e...

How to Collect More Feedback Using the OMBEA Anywhere Module

As the name suggests, the OMBEA Anywhere Module helps you maximise survey responses at any physic...

Two Powerful Ways to Keep And Win Catering Contracts

As a Catering Manager, you know that high diner satisfaction is the key to winning — and keeping ...

Four Ways To Be The Post-Covid Office Hero Using Real Time Feedback

Even during the darkest moments of the pandemic, many have speculated how the return to office wo...

What Score is Considered as Good for a Net Promoter Score?

The Net Promoter Score (NPS) is commonly used by companies to measure customer loyalty and while ...

Lifestyle Fitness bucks the COVID gym trend with OMBEA

Lifestyle Fitness are a chain UK based fitness clubs that, like most businesses, have had to adap...

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