Articles
Customer Satisfaction vs Customer Obsession
Businesses today are terrible at explaining why they do what they do. We think it's vital that th...
How Much Does A Feedback Machine Cost?
The short answer: It depends. There are three main factors that impact the price of a feedback ma...
10 Key Customer Satisfaction Measures
Have you tried googling “How to measure customer satisfaction?” We have, and when we did, we go...
What is Digital Customer Experience?
Customer experience was traditionally based around face-to-face interactions with a company and t...
What is Customer Experience Analytics?
Customer experience analytics involves gathering and reviewing data from customer feedback, to ga...
The Ultimate Guide to Customer Experience 2.0
In this article, we discuss everything from the basic principles of customer experience to the di...
Ombea & Trustpilot Join Hands to Help Brands Manage Customer Experience Online and On-site
Ombea® – one of Europe’s fastest-growing customer experience platforms – in a partnership with T...
Stellar Growth and Excellent Customer Experience Go Hand in Hand
On March 22nd, The Financial Times published its latest annual ranking of Europe’s fastest-growin...
How to Collect More Feedback Using the Ombea Anywhere Module
As the name suggests, the Ombea Anywhere Module helps you maximise survey responses at any physic...
5-Point Likert Scale: The Key To Easily Understanding Your Audience
You want to understand what your audience feels. And if you don’t yet, you should, because a happ...
How Much Does a Smiley Feedback Terminal Cost?
The short answer: Smiley feedback terminals from Ombea start at $35 per month (billed annually). ...
5 Tips to Simplify Customer Experience Management Software
Customer experience software has had a presence on the business landscape for decades now. They’v...
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