Understand and improve experience at physical touchpoints such as in your stores or at your offices, using feedback terminals.
Understand and improve experience at online touchpoints such as on your website, your intranet or in your apps using embedded widgets.
Track and manage public reviews about your business. Make sense of every review, understanding trends as they emerge.
Understand and improve experience, whether on-site or online, using emails, SMS or QR codes.
OMBEA @ombea: 16 June 2021, Follow these 6 steps to effectively analyse #customerexperience👇 ✅ Select the customers to analyse.
What is Customer Experience Analytics?
Customer experience analytics involves gathering and reviewing data from customer feedback, to ga...
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