Improve Customer Experience

Shopping Mall

Overall Rating:

"Very Satisfied"


Checkout progress

Monitor real-time satisfaction at the checkouts. Deploy staff where and when they are needed.


Switfly address issues with hygiene or supplies as they arise.

Info desk

Ensure your customers service team is making a positive difference.

Self-check out

Improve checkout efficiency with real-time insights.

Customer assistance

Increase value by providing top-notch customer assistance on the shop floor.

Product Range

Make sure you can understand and deliver customer needs, even as they change over time.


Monitor car park feedback at the pay stations as customers settle up to leave.


Gauge diner experience at restaurants and cafes. Improve food quality, range, and service.


Make your events count! Deliver engaging presentations with OMBEA Response, and monitor overall event satisfaction with OMBEA Insights.

Customer Queues

Get real-time alerts that you can act on when customer satisfaction drops due to congestion at the checkouts or assistance areas.

E-tail Experience

Monitor online customer journeys and get the full picture across all your channels.

Relevant Case Studies

Newcastle City Library & Community Hub

Newcastle City Library expanded their services to become a community hub. With a long list of new...

Gunwharf Quays

Gunwharf Quays is a shopping centre located in Portsmouth, UK. It serves millions of visitors per...

Team Sportia Säffle

Team Sportia Säffle is a leading supplier of sporting recreational goods based in Sweden. With ov...

Fairview Dining

Fairview Dining is an outsourced catering company that uses OMBEA ExpressPods at multiple locatio...

Relevant Blog Articles

30 Industry-Specific Customer Satisfaction Survey Questions

Consumers don’t want marketing. They don’t need marketing. The ability to pull up business inform...

How to Use Voice of the Customer Tools to Improve Quantity and Quality of Customer Feedback

Every successful business understands the importance of knowing what their customers want and wha...

Beautify Link Streams

Using Link Streams to capture real-time feedback just got a lot prettier.

New Feature: Branching Link Streams

Branching logic is used to guide respondents through questions that are most relevant to them. Sh...

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