Swiftly address hygiene or supply issues as they arise. Review hotspots for more efficient cleaning facilities deployment.
Ensure a smooth, friendly and efficient security experience.
Get real-time alerts that you can act on when passenger satisfaction drops due to congestion at the check-in desks.
Track customer satisfaction at the ticket offices.
Ensure passengers enjoy their experience throughout all food service areas.
Increase basket value be promoting positive customer experience at retail touchpoints.
Monitor passenger mood as they wait for their flight, train or bus.
Ensure speedy and professional passport control for passengers arriving through the airport.
Make sure passengers have a pleasant wait before boarding their flight.
Identify issues affecting the baggage claim process. Call more staff to the right location when extra help is needed.
Monitor car park feedback from passengers at the pay stations and transfer points.