Spectacular performance gains await those that can act on insights from customers and employees. But understanding what people want is hard!
OMBEA Insights gathers real-time feedback from all your touchpoints. It works 24/7/365 to give you a continuous stream of actionable insights.
Our customers use OMBEA Insights to increase employee engagement, grow customer satisfaction, improve their NPS, and more. Will you join us?
A free-standing kiosk featuring five buttons and a multiple-choice or smiley question of your choice.
Each ExpressPod is associated with a physical location meaning you can compare trends between sites for more precise insights.
Multiple Question Types
QuickSurvey is a location-specific survey tool designed for people to give you feedback while they're still in your environment.
It is simple to access via http://give.feedback or your own branded .feedback address, so you can get more of the relevant feedback you need at every location.
ActionPads are small handsets for staff to track their activity while they work. By acting as a physical reminder, ActionPads quickly reinforce new habits.
Each ActionPad features three tracking buttons so you can focus on what's important, with no distractions. Teams are measured in real-time by location, so you can make sure that everyone, everywhere, is delivering improvements.
It's all here. Benchmark performance using NPS, find weaknesses by location or by time, and build the evidence for new business cases. Our dashboard presents your data in a way that is easy to understand.
With 24/7 access and scheduled reporting, this is where the magic comes together.
Real-time and Scheduled Reporting
Timeline and Location Comparisons
NPS and Insights Index
OMBEA Insights combines ExpressPods, QuickSurvey and ActionPads to give you the full picture. Accept no compromises.
With ExpressPods and QuickSurvey being so convenient, you'll get much larger volumes of feedback leading to more reliable insights.
Compare data by location to identify precise areas for improvement. Visualise feedback on a timeline to spot holes during the day, week or year.
The more ExpressPods you have, the more powerful OMBEA Insights becomes. Use them at every touchpoint and every location for maximum impact.
Happy employees drive customer satisfaction, and vice versa. Use OMBEA Insights to measure both for a more complete approach.
Check in anytime to monitor live feedback, NPS and Insights Index. Schedule reports so that everyone gets the information they need right on time.
We're trusted by innovative brands from across the world when it comes to customer insights, employee engagement, teaching and training.
Give us a call on +44 345 371 8510 or send us an email and we will get back to you shortly.
We can demonstrate OMBEA over the Web by sharing our screen with you. It doesn’t take long and you can even participate in the interactive questions, no matter where you are, using ResponseApp! Demonstrations take 20 minutes, or longer if you have more questions. Get started by letting us know about some convenient dates and times for you.