Your number one platform for customer and employee happiness.


Measure | Understand | Act

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Happiness is key

Spectacular performance gains await those that can act on insights from customers and employees. But understanding what people want is hard!

We make it easy

OMBEA Insights gathers real-time feedback from all your touchpoints. It works 24/7/365 to give you a continuous stream of actionable insights.

Will you join us?

Our customers use OMBEA Insights to increase employee engagement, grow customer satisfaction, improve their NPS, and more. Will you join us?

Real-time Evaluation


Place our ExpressPods at key touchpoints in the customer journey. Being highly visible, approachable and simple to use, they'll contribute large volumes of data on people's basic thoughts and opinions.

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OMBEA ExpressPod™

A free-standing kiosk featuring five buttons and a multiple-choice or smiley question of your choice.

Each ExpressPod is associated with a physical location meaning you can compare trends between sites for more precise insights.

Multiple Question Types

Location-Specific Comparisons

Real-time Trends

Understand the 'why'


Once your ExpressPods have told you what people think, you'll want to understand why. That's where QuickSurvey steps in. Being simple to access, more people will use it to give you more context at each of your locations.

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QuickSurvey

QuickSurvey is a location-specific survey tool designed for people to give you feedback while they're still in your environment.

It is simple to access via http://give.feedback or your own branded .feedback address, so you can get more of the relevant feedback you need at every location.

GPS Location

Mobile Optimised

Real-time Feedback

Act Fast, Win Big


The faster you can roll out new initiatives, the more successful you will be. ActionPads help your team form new habits more quickly, so you can launch the next idea even sooner.

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OMBEA ActionPad

ActionPads are small handsets for staff to track their activity while they work. By acting as a physical reminder, ActionPads quickly reinforce new habits.

Each ActionPad features three tracking buttons so you can focus on what's important, with no distractions. Teams are measured in real-time by location, so you can make sure that everyone, everywhere, is delivering improvements.

Ultra-Portable

Team-based Gamification

Real-time Tracking

Everything. Quantified.


All the data from all your ExpressPods, all your Quicksurveys, and all your ActionPads streams into your Insights dashboard. Here it is woven together so you can pull out the actionable insights that will set you apart and keep you growing.

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Insights Dashboard

It's all here. Benchmark performance using NPS, find weaknesses by location or by time, and build the evidence for new business cases. Our dashboard presents your data in a way that is easy to understand.

With 24/7 access and scheduled reporting, this is where the magic comes together.

Real-time and Scheduled Reporting

Timeline and Location Comparisons

NPS and Insights Index

Truly Actionable Insights

OMBEA Insights combines ExpressPods, QuickSurvey and ActionPads to give you the full picture. Accept no compromises.

Frictionless Feedback

With ExpressPods and QuickSurvey being so convenient, you'll get much larger volumes of feedback leading to more reliable insights.

Time and Place Comparisons

Compare data by location to identify precise areas for improvement. Visualise feedback on a timeline to spot holes during the day, week or year.

The bigger, the better

The more ExpressPods you have, the more powerful OMBEA Insights becomes. Use them at every touchpoint and every location for maximum impact.

Combine Customers and Employees

Happy employees drive customer satisfaction, and vice versa. Use OMBEA Insights to measure both for a more complete approach.

24/7/365 Convenience

Check in anytime to monitor live feedback, NPS and Insights Index. Schedule reports so that everyone gets the information they need right on time.

You're in good company.

We're trusted by innovative brands from across the world when it comes to customer insights, employee engagement, teaching and training.



Get started now.


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Results

Let’s start by learning more about your scenario.

For example, how many key touchpoints do you have?

Now let’s talk about the technology.

OMBEA ExpressPod™

A free-standing kiosk featuring five buttons and a question for quick measurements.

OMBEA QuickSurvey™

Location-based mobile surveys for deeper understanding.

OMBEA ActionPad™

Stay on top of improvement plans by tracking staff actions.

Your Results



We think you need the products shown below.

We’ve made this recommendation based on the answers you gave earlier, combined with some simple assumptions.

As you can see, everything is flexible so feel free to change the numbers before you submit them with your contact details. Don’t worry, we don’t spam! We’ll simply use these to send you a quote.


Quote Form



How do we get in contact with you?



Contact a sales representative in your area.

Give us a call on +44 345 371 8510 or send us an email and we will get back to you shortly.




Book a demo

We can demonstrate OMBEA over the Web by sharing our screen with you. It doesn’t take long and you can even participate in the interactive questions, no matter where you are, using ResponseApp! Demonstrations take 20 minutes, or longer if you have more questions. Get started by letting us know about some convenient dates and times for you.


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