Understand and improve experience at physical touchpoints such as in your stores or at your offices, using feedback terminals.
Understand and improve experience at online touchpoints such as on your website, your intranet or in your apps using embedded widgets.
Understand and improve experience, whether on-site or online, using emails, SMS or QR codes.
OMBEA @ombea: 1 March 2021, Why should consumers choose you? You don't just deliver on your promises - you create unforgettable
How do you delight a customer?
Customer delight is simple: know your customers and exceed their expectations.
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