The XM platform

for Continuous Local Improvements

With Ombea, it's the little things like a warm greeting or a quick service that add up to big wins in customer satisfaction.

500 million+ voices heard in over 120 countries

Transform Ambitions into Results

You know what fuels your growth: be it staff responsiveness, wait times, or product diversity. Ombea not only aligns with these goals but propels your front-line staff to make real-time, impactful actions. With us, every moment counts, in every outlet, every day.

Empower Your Frontline

Ombea is crafted to prioritize your frontline, equipping them with the insights and motivation to elevate customer experiences. Witnessing the direct effect of their efforts boosts their drive to excel further.

Fix Problems Fast

Receive instant alerts for tasks needing attention or issues that require a swift response. Our simple inbox allows for seamless feedback management, collaboration with colleagues, task delegation, and adding personal notes.

Focus Efforts for Impact

Guide your team’s efforts intelligently, focusing on impactful actions without the data analysis overload. Ombea simplifies complex insights, enabling your staff to concentrate on what truly matters.

Complete Visibility for HQ Teams Across All Channels

With Ombea, insights and actionable data are served to your local staff on a silver platter, while central teams gain a comprehensive overview of performance across all outlets and channels. We prioritize simplicity and the removal of unnecessary metrics to promote learning and improvement.

Insights team

Merge quality and quantity data, tagged with precise timing, for powerful insights. Our platform is designed for easy exploration and integration with your favorite tools.

Marketing team

Simplify survey distribution with seamless CRM integration, enriching customer profiles and enabling targeted campaigns. Plus, enhance your public reviews directly from customer feedback.

Online team

Dive into the "why" behind your analytics data, uncovering hidden insights and validating assumptions across all digital channels.

HR team

Give every employee a voice, improving engagement and job satisfaction. With Ombea, feedback is easy, making everyone feel part of the team, regardless of their work location.

Here's How Ombea Makes a Difference

We consolidate it all
Ombea effortlessly gathers high volumes of customer and employee feedback from every channel—whether on-site, online, or from public review sites—into a single, unified view.
We engage everyone
Ombea instills a daily culture of customer and employee focus across your organization, from the C-suite to the frontline.
We keep it simple
In a complex world, simplicity wins. Ombea focuses on actionable insights, making it an essential tool for continuous improvement.

Find out more

Learn how organizations like yours have boosted their revenue and engagement through our platform. Schedule a demo today and start your journey towards exceptional customer and employee experiences.
Book a demo
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.