Understand and improve experience at physical touchpoints such as in your stores or at your offices, using feedback terminals.
Understand and improve experience at online touchpoints such as on your website, your intranet or in your apps using embedded widgets.
Understand and improve experience, whether on-site or online, using emails, SMS or QR codes.
OMBEA @ombea: 4 September 2020, Employee Net Promoter Score (eNPS) is often a much better indicator of employee wellbeing & enga
A Guide to Employee Net Promoter Score
NPS® (Net Promoter Score) is a technique that is commonly used for measuring customer satisfactio...
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