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42 Excellent Questions to ask with a Smiley Feedback Terminal

Chances are the perfect question for your scenario has already been written.

Here’s some sample questions, from a variety of industries, you can use to get going immediately.

CUSTOMER EXPERIENCE

Smiley Feedback

  • How was your overall experience?
  • How friendly were our staff?
  • Did you find everything you were looking for today?
  • How was your waiting time today?
  • How likely are you to recommend us to a friend?

Multiple-choice Feedback

  • Which of the following areas were you least satisfied with?
  • Which of the following products would you like us to introduce?
  • What would you like us to improve next?

EMPLOYEE EXPERIENCE

Smiley Feedback

  • How was your day today?
  • How well do your colleagues support you?
  • How is your mental wellbeing at the moment?
  • How effective was the meeting you just attended?
  • How safe was the site today?

Multiple-choice Feedback

  • What would you improve about the work environment?
  • Which of the following benefits would be most important to you?
  • What do you see as the biggest threat to our success right now?

RESTAURANT/CAFE EXPERIENCE

Smiley Feedback

  • How likely are you to recommend us to a friend?
  • How was the cleanliness in our restaurant today?
  • Please rate your server
  • How was the range of dishes available today?
  • How was the taste?

Multiple-choice Feedback

  • What is the reason you didn’t finish your food today?
  • Which of the following dishes should we introduce?
  • What is the reason for your visit today?

STUDENT EXPERIENCE

Smiley Feedback

  • How do you rate the sports facilities available to you?
  • How would you rate the academic support available to you?
  • How well are you settling into university life?
  • How well does the learning community around you support you?
  • How well do we take on board student suggestions?

PATIENT EXPERIENCE

Smiley Feedback

  • How likely are you to recommend us to family and friends?
  • How was your consultation today?
  • How was the quality of the care you received today?
  • How satisfied are you with the waiting time today?
  • How easy was it to get an appointment today?

TOURIST/VISITOR EXPERIENCE

Smiley Feedback

  • How likely are you to recommend us to a friend?
  • How was your experience on this ride?
  • How was food in the cafeteria today?
  • How was your experience in the gift shop?
  • How was your overall experience with us today?

Multiple-choice Feedback

  • Which of the following attractions was your favorite?
  • Which of the following new attractions would you like to see?
  • Where did you hear about us?

Find out more

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