Workplace catering can significantly influence employee satisfaction, productivity, and overall workplace culture. Studies highlight the value of quality catering programs, linking them to healthier teams, stronger collaboration, and improved retention rates.
These improvements make the in-store environment more engaging, efficient, and customer-focused, which positively impacted satisfaction and loyalty.
In fast-paced retail environments, disconnects between store managers and HQ can lead to inefficiencies, misaligned priorities, and missed opportunities for growth.
Your employees are your greatest asset, and investing in their engagement isn't just good for morale—it's a proven driver of profitability, customer satisfaction, and long-term business success.
Adding a greeter at your store’s entrance might seem like a simple step, but research shows it has powerful effects on customer satisfaction, sales, and even loss prevention.
In today's fast-paced and hyper-competitive world, Accenture reports that a whopping 87% of organizations say traditional experiences no longer satisfy customers. It's clear that merely being "good" isn't enough anymore. To truly break through with customers, your brand needs to stand out and create a lasting impression. Enter the Peak-End Rule - a scientifically proven way to make your customer experience truly memorable.
Even before the health pandemic, the job market could be very challenging in some sectors, with the demand for different job types continuously changing, in line with the rapid developments of technology. Being able to find a future-proof job is not easy, as so much can change in the employment landscape but there are certain jobs that certainly should provide more opportunities for a long career.
Measuring both employee experience and patient experience isn’t a new concept. In fact, many healthcare providers do so already. The challenge is to measure them in a synchronized manner.
As the summer approaches, and we all take the time to recharge and grow, we pick our 5 top reading recommendations for you.
Businesses today are terrible at explaining why they do what they do. We think it's vital that they fix this, and fix it quickly!
How is 'patient experience' different to 'patient satisfaction'? And why is it vital to monitor patient experience in real-time?