Reimagining Estates and Commercial Services in Universities: A Strategic Imperative
Universities are undergoing significant transformations to address financial pressures and changing expectations from students, staff, and the wider community. Estates and commercial services, a cornerstone of university operations, are at the forefront of this change, requiring innovative approaches to ensure financial sustainability and community relevance.
What is Patient Experience?
How is 'patient experience' different to 'patient satisfaction'? And why is it vital to monitor patient experience in real-time?
How Ombea is Helping Schools with Student Mental Health
By capturing actionable, real-time feedback from students, educators can act decisively to combat mental health issues. Read on to find out more.
How Much Does A Feedback Machine Cost?
The short answer: It depends. There are three main factors that impact the price of a feedback machine. Read on to find out.
Four Shopper Experience Trends that will Define 2022
Trend #2 is the resurgence of brick-and-mortar. What are the other three? Find out in this article.
Only 5% of Customers Leave Reviews. Here’s How To Get the Other 95%
Read this if you're trying to boost positive Trustpilot (or any) reviews, but can't convince people to do it.
How To Turn Negative Feedback Into More Revenue In 3 Steps
Read this if you're constantly afraid of negative reviews, and how to turn them into revenue opportunities.
Five Patient Experience Trends that will Define 2022
#2: Going beyond metrics, into action.
How To Reply to Incoming Trustpilot Reviews in a Fraction of the Time
Read this if you're time-starved and looking to reduce the time you spend on managing Trustpilot and other online reviews.
Downloadable Resource: Five Customer Experience Question Sheet Examples
Use these question sheet examples to get started with your smiley face terminal right now.
How To Measure Customer Satisfaction [The Right Way]
There are plenty of ways of gauging customer satisfaction. Then there's the right way. Find out what you need to do from start to finish right in this article.
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