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Why Employee Feedback Matters for Workplace Caterers

Workplace catering can significantly influence employee satisfaction, productivity, and overall workplace culture. Studies highlight the value of quality catering programs, linking them to healthier teams, stronger collaboration, and improved retention rates.

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Three effective in-store strategies to improve the customer experience

These improvements make the in-store environment more engaging, efficient, and customer-focused, which positively impacted satisfaction and loyalty.

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Bridging the Gap Between Store Managers and HQ: Effective Communication Strategies

In fast-paced retail environments, disconnects between store managers and HQ can lead to inefficiencies, misaligned priorities, and missed opportunities for growth.

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Happy Employees Drive Better Customer Experiences

Your employees are your greatest asset, and investing in their engagement isn't just good for morale—it's a proven driver of profitability, customer satisfaction, and long-term business success.

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Store Greeters increase sales and improves the customer experience.

Adding a greeter at your store’s entrance might seem like a simple step, but research shows it has powerful effects on customer satisfaction, sales, and even loss prevention.

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The Peak-End Rule: Unleashing the Science of Memorable Experiences in Retail

In today's fast-paced and hyper-competitive world, Accenture reports that a whopping 87% of organizations say traditional experiences no longer satisfy customers. It's clear that merely being "good" isn't enough anymore. To truly break through with customers, your brand needs to stand out and create a lasting impression. Enter the Peak-End Rule - a scientifically proven way to make your customer experience truly memorable.

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Top 3 Future-Proof Customer Experience Jobs

Even before the health pandemic, the job market could be very challenging in some sectors, with the demand for different job types continuously changing, in line with the rapid developments of technology. Being able to find a future-proof job is not easy, as so much can change in the employment landscape but there are certain jobs that certainly should provide more opportunities for a long career.

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How does Employee Engagement Improve Patient Experience?

Measuring both employee experience and patient experience isn’t a new concept. In fact, many healthcare providers do so already. The challenge is to measure them in a synchronized manner.

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Top 5 Unmissable Customer Experience Books for your summer read

As the summer approaches, and we all take the time to recharge and grow, we pick our 5 top reading recommendations for you.

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Customer Satisfaction vs Customer Obsession

Businesses today are terrible at explaining why they do what they do. We think it's vital that they fix this, and fix it quickly!

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What is Patient Experience?

How is 'patient experience' different to 'patient satisfaction'? And why is it vital to monitor patient experience in real-time?