Articles

5 Questions Healthcare Providers Are Asking Patients in 2021

You know the value of a positive patient experience. Happier patients are more engaged patients, ...

5 Questions Retailers Are asking Their Customers in 2021

You’re not dumb. You understand that to make more sales, you need to understand your customers. G...

Your questions about Total Experience, answered.

You’ve probably heard the term total experience crop up recently. It’s been discussed on social m...

What is Digital Customer Experience?

Customer experience was traditionally based around face-to-face interactions with a company and t...

What is Customer Experience Analytics?

Customer experience analytics involves gathering and reviewing data from customer feedback, to ga...

42 Excellent Questions to ask with a Smiley Feedback Terminal

Surveys are a proven method to tackle customer experience improvements by collecting actionable b...

Top 3 Future-Proof Customer Experience Jobs

Even before the health pandemic, the job market could be very challenging in some sectors, with t...

The Ultimate Guide to Customer Experience 2.0

In this article, we discuss everything from the basic principles of customer experience to the di...

OMBEA & Trustpilot Join Hands to Help Brands Manage Customer Experience Online and On-site

OMBEA® – one of Europe’s fastest-growing customer experience platforms – in a partnership with T...

Best Strategies to Increase Employee Engagement

In this webinar, Mitt Nathwani discusses what is employee engagement, how to apply it in your own...

COVID Vaccination Centers Adopt Touchless Smiley Terminals

We’ve just sent the first batch of touchless smiley terminals to COVID vaccination centers across...

OMBEA – Measuring Experience in Experiences Centres and Beyond

We have many senses like a sense of time and sense of fun, and even our experiential senses go be...

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