Articles
How does Employee Engagement Improve Patient Experience?
Measuring both employee experience and patient experience isn’t a new concept. In fact, many heal...
Top 5 Unmissable Customer Experience Books for your summer read
As the summer approaches, and we all take the time to recharge and grow, we pick our 5 top readin...
Customer Satisfaction vs Customer Obsession
Businesses today are terrible at explaining why they do what they do. We think it's vital that th...
What is Patient Experience?
How is 'patient experience' different to 'patient satisfaction'? And why is it vital to monitor p...
How Ombea is Helping Schools with Student Mental Health
By capturing actionable, real-time feedback from students, educators can act decisively to combat...
Four Shopper Experience Trends that will Define 2022
Trend #2 is the resurgence of brick-and-mortar. What are the other three? Find out in this article.
Five Patient Experience Trends that will Define 2022
#2: Going beyond metrics, into action.
How Much Does A Feedback Machine Cost?
The short answer: It depends. There are three main factors that impact the price of a feedback ma...
How To Reply to Incoming Trustpilot Reviews in a Fraction of the Time
Read this if you're time-starved and looking to reduce the time you spend on managing Trustpilot ...
How To Turn Negative Feedback Into More Revenue In 3 Steps
Read this if you're constantly afraid of negative reviews, and how to turn them into revenue oppo...
Only 5% of Customers Leave Reviews. Here’s How To Get the Other 95%
Read this if you're trying to boost positive Trustpilot (or any) reviews, but can't convince peop...
Ombea and Street Soccer Scotland Help Dundee Get Their Lives Back on Track
Read this if you are a charity looking to see how exactly your programs are making an impact -- w...
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