Articles
Five Trends Defining the Customer Experience in 2021
Customer experience has emerged as the key differentiator between competing brands in today’s fas...
How to keep contractors on their toes using continuous feedback
As a facilities manager, you're dealing with many contractors. But how do you know they’re doing ...
Three Pillars for Actionable Customer Feedback
Catering management is all about your customers. It’s about delivering a stellar dining experienc...
How to Motivate Staff by Checking In on Them and Giving Them a Quantifiable Way to Measure Customer Satisfaction
A highly motivated workforce is more productive, more helpful and more friendly in customer inter...
Five Key Attributes of the Perfect Response to Complaints
You’re gathering feedback from the people that use your facilities, but are you responding adequa...
5 Essential Survey Questions for Post-Pandemic Retailers
It’s no secret that consumers have gotten pickier over the years. Even before the pandemic, the e...
How to Collect More Feedback Using the OMBEA Anywhere Module
As the name suggests, the OMBEA Anywhere Module helps you maximise survey responses at any physic...
What Score is Considered as Good for a Net Promoter Score?
The Net Promoter Score (NPS) is commonly used by companies to measure customer loyalty and while ...
Lifestyle Fitness bucks the COVID gym trend with OMBEA
Lifestyle Fitness are a chain UK based fitness clubs that, like most businesses, have had to adap...
Touchless Feedback: 5 trends driving the transition
Sorry to bring this up, but we have to talk about COVID — at least for a bit. The COVID pandemic ...
5-Point Likert Scale: The Key To Easily Understanding Your Audience
You want to understand what your audience feels. And if you don’t yet, you should, because a happ...
A Guide to the Different Methods of Measuring Customer Satisfaction
Measuring customer satisfaction is an important element of improving customer service and refinin...
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