Articles

The Ultimate Guide to Customer Experience 2.0

In this article, we discuss everything from the basic principles of customer experience to the di...

OMBEA & Trustpilot Join Hands to Help Brands Manage Customer Experience Online and On-site

OMBEA® – one of Europe’s fastest-growing customer experience platforms – in a partnership with T...

COVID Vaccination Centers Adopt Touchless Smiley Terminals

We’ve just sent the first batch of touchless smiley terminals to COVID vaccination centers across...

OMBEA – Measuring Experience in Experiences Centres and Beyond

We have many senses like a sense of time and sense of fun, and even our experiential senses go be...

Stellar Growth and Excellent Customer Experience Go Hand in Hand

On March 22nd, The Financial Times published its latest annual ranking of Europe’s fastest-growin...

What Makes Experience Centers so Successful in Omni-channel Retail

Experience centers are state-of-the-art innovation spaces that enable customers to reimagine thei...

Five Trends Defining the Customer Experience in 2021

Customer experience has emerged as the key differentiator between competing brands in today’s fas...

How to keep contractors on their toes using continuous feedback

As a facilities manager, you're dealing with many contractors. But how do you know they’re doing ...

Three Pillars for Actionable Customer Feedback

Catering management is all about your customers. It’s about delivering a stellar dining experienc...

How to Motivate Staff by Checking In on Them and Giving Them a Quantifiable Way to Measure Customer Satisfaction

A highly motivated workforce is more productive, more helpful and more friendly in customer inter...

Five Key Attributes of the Perfect Response to Complaints

You’re gathering feedback from the people that use your facilities, but are you responding adequa...

5 Essential Survey Questions for Post-Pandemic Retailers

It’s no secret that consumers have gotten pickier over the years. Even before the pandemic, the e...

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