Customer experience has emerged as the key differentiator between competing brands in today’s fas...
As a facilities manager, you're dealing with many contractors. But how do you know they’re doing ...
Catering management is all about your customers. It’s about delivering a stellar dining experienc...
A highly motivated workforce is more productive, more helpful and more friendly in customer inter...
You’re gathering feedback from the people that use your facilities, but are you responding adequa...
It’s no secret that consumers have gotten pickier over the years. Even before the pandemic, the e...
As the name suggests, the OMBEA Anywhere Module helps you maximise survey responses at any physic...
The Net Promoter Score (NPS) is commonly used by companies to measure customer loyalty and while ...
Lifestyle Fitness are a chain UK based fitness clubs that, like most businesses, have had to adap...
Sorry to bring this up, but we have to talk about COVID — at least for a bit. The COVID pandemic ...
You want to understand what your audience feels. And if you don’t yet, you should, because a happ...
Measuring customer satisfaction is an important element of improving customer service and refinin...
Give us a few minutes and we will let you know how organizations just like yours have increased their revenue and engagement.