Articles
Customer Satisfaction vs Customer Obsession
Businesses today are terrible at explaining why they do what they do. We think it's vital that th...
How Much Does A Feedback Machine Cost?
The short answer: It depends. There are three main factors that impact the price of a feedback ma...
Ombea Retail Experience Management
Delighted shoppers are willing to spend more money with your brand.
10 Key Customer Satisfaction Measures
Have you tried googling “How to measure customer satisfaction?” We have, and when we did, we go...
5 Questions Retailers Are asking Their Customers in 2021
You’re not dumb. You understand that to make more sales, you need to understand your customers. G...
What is Digital Customer Experience?
Customer experience was traditionally based around face-to-face interactions with a company and t...
What is Customer Experience Analytics?
Customer experience analytics involves gathering and reviewing data from customer feedback, to ga...
42 Excellent Questions to ask with a Smiley Feedback Terminal
Surveys are a proven method to tackle customer experience improvements by collecting actionable b...
The Ultimate Guide to Customer Experience 2.0
In this article, we discuss everything from the basic principles of customer experience to the di...
Ombea & Trustpilot Join Hands to Help Brands Manage Customer Experience Online and On-site
Ombea® – one of Europe’s fastest-growing customer experience platforms – in a partnership with T...
COVID Vaccination Centers Adopt Touchless Smiley Terminals
We’ve just sent the first batch of touchless smiley terminals to COVID vaccination centers across...
Ombea – Measuring Experience in Experiences Centers and Beyond
We have many senses like a sense of time and sense of fun, and even our experiential senses go be...
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