Articles

How to Use Voice of the Customer Tools to Improve Quantity and Quality of Customer Feedback

Every successful business understands the importance of knowing what their customers want and wha...

What is the Net Promoter Score® and Why Is It So Important?

For any business that has customer-facing operations, the ability to measure customer satisfactio...

How Simple Smiley Feedback Terminals Drive Clarity

Small businesses, Charities, Blue Chips, even entire countries, are goal-oriented. The way it usu...

Your Customers Don't Have Time For Your Surveys

There was a time in this country, and in fact, it wasn’t that long ago, where companies and organ...

Why you must seek customer insights

We all know that if our business is to perform, and our customers are to enjoy the experience the...

The role of audience response systems in Customer Experience (CX) improvement

Customer experience (CX) is becoming a fervent source of focus for businesses, with Econsultancy’...

Prev 2 / 2 Next

Find out more

Give us a few minutes and we will let you know how organizations just like yours have increased their revenue and engagement.