Articles
Touchless Feedback: 5 trends driving the transition
Sorry to bring this up, but we have to talk about COVID — at least for a bit. The COVID pandemic ...
5-Point Likert Scale: The Key To Easily Understanding Your Audience
You want to understand what your audience feels. And if you don’t yet, you should, because a happ...
How Much Does a Smiley Feedback Terminal Cost?
The short answer: Smiley feedback terminals from Ombea start at $35 per month (billed annually). ...
30 Industry-Specific Customer Satisfaction Survey Questions
Consumers don’t want marketing. They don’t need marketing. The ability to pull up business inform...
5 Tips to Simplify Customer Experience Management Software
Customer experience software has had a presence on the business landscape for decades now. They’v...
How to Use Voice of the Customer Tools to Improve Quantity and Quality of Customer Feedback
Every successful business understands the importance of knowing what their customers want and wha...
What is the Net Promoter Score® and Why Is It So Important?
For any business that has customer-facing operations, the ability to measure customer satisfactio...
How Simple Smiley Feedback Terminals Drive Clarity
Small businesses, Charities, Blue Chips, even entire countries, are goal-oriented. The way it usu...
Your Customers Don't Have Time For Your Surveys
There was a time in this country, and in fact, it wasn’t that long ago, where companies and organ...
Why you must seek customer insights
We all know that if our business is to perform, and our customers are to enjoy the experience the...
The role of audience response systems in Customer Experience (CX) improvement
Customer experience (CX) is becoming a fervent source of focus for businesses, with Econsultancy’...
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