Articles

How Much Does a Smiley Feedback Terminal Cost?

The short answer: Smiley feedback terminals from Ombea start at $35 per month (billed annually). ...

The Experience Economy is Here - Post-COVID Employee Experience Perspective

In our latest webinar, Paul Jenner discusses how to leverage your employee feedback in order to e...

5 Tips to Simplify Customer Experience Management Software

Customer experience software has had a presence on the business landscape for decades now. They’v...

How to Use Voice of the Customer Tools to Improve Quantity and Quality of Customer Feedback

Every successful business understands the importance of knowing what their customers want and wha...

What is the Net Promoter Score® and Why Is It So Important?

For any business that has customer-facing operations, the ability to measure customer satisfactio...

How Simple Smiley Feedback Terminals Drive Clarity

Small businesses, Charities, Blue Chips, even entire countries, are goal-oriented. The way it usu...

Your Customers Don't Have Time For Your Surveys

There was a time in this country, and in fact, it wasn’t that long ago, where companies and organ...

A Simple Upgrade for Tired Training Courses

Delegates on training courses have ever-higher expectations from your presentation. At the same t...

Why you must seek customer insights

We all know that if our business is to perform, and our customers are to enjoy the experience the...

The role of audience response systems in Customer Experience (CX) improvement

Customer experience (CX) is becoming a fervent source of focus for businesses, with Econsultancy’...

Why internal changes fail so often (And how an audience response system can ensure success)

Picture the scene; you’ve spent months defining a new initiative that will definitely make your c...

How Anonymous Audience Response Can Help Your Business

Whether you want to gauge the reaction to your latest product, get a handle on how staff feel abo...

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