Articles
A Guide to Employee Net Promoter Score
NPS® (Net Promoter Score) is a technique that is commonly used for measuring customer satisfactio...
5-Point Likert Scale: The Key To Easily Understanding Your Audience
You want to understand what your audience feels. And if you don’t yet, you should, because a happ...
The Importance of Feeling Safe at Work
While the majority office workers are still working remotely, many are wondering what will happen...
How Much Does a Smiley Feedback Terminal Cost?
The short answer: Smiley feedback terminals from OMBEA start at $35 per month (billed annually). ...
The Experience Economy is Here - Post-COVID Employee Experience Perspective
In our latest webinar, Paul Jenner discusses how to leverage your employee feedback in order to e...
How to Use Voice of the Customer Tools to Improve Quantity and Quality of Customer Feedback
Every successful business understands the importance of knowing what their customers want and wha...
What is the Net Promoter Score® and Why Is It So Important?
For any business that has customer-facing operations, the ability to measure customer satisfactio...
How to win the National Student Survey
The National Student Survey (NSS) is an annual survey of all final year undergraduate degree stud...
A Simple Upgrade for Tired Training Courses
Delegates on training courses have ever-higher expectations from your presentation. At the same t...
Why you must seek customer insights
We all know that if our business is to perform, and our customers are to enjoy the experience the...
Why internal changes fail so often (And how an audience response system can ensure success)
Picture the scene; you’ve spent months defining a new initiative that will definitely make your c...
A Guide to Audience Response Systems
The business world is a hive of technology! In order to facilitate business processes, the use of...
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