Articles
10 Key Customer Satisfaction Measures
Have you tried googling “How to measure customer satisfaction?” We have, and when we did, we go...
42 Excellent Questions to ask with a Smiley Feedback Terminal
Surveys are a proven method to tackle customer experience improvements by collecting actionable b...
OMBEA & Trustpilot Join Hands to Help Brands Manage Customer Experience Online and On-site
OMBEA® – one of Europe’s fastest-growing customer experience platforms – in a partnership with T...
Best Strategies to Increase Employee Engagement
In this webinar, Mitt Nathwani discusses what is employee engagement, how to apply it in your own...
How to Collect More Feedback Using the OMBEA Anywhere Module
As the name suggests, the OMBEA Anywhere Module helps you maximise survey responses at any physic...
A Guide to Employee Net Promoter Score
NPS® (Net Promoter Score) is a technique that is commonly used for measuring customer satisfactio...
5-Point Likert Scale: The Key To Easily Understanding Your Audience
You want to understand what your audience feels. And if you don’t yet, you should, because a happ...
The Importance of Feeling Safe at Work
While the majority office workers are still working remotely, many are wondering what will happen...
How Much Does a Smiley Feedback Terminal Cost?
The short answer: Smiley feedback terminals from OMBEA start at $35 per month (billed annually). ...
The Experience Economy is Here - Post-COVID Employee Experience Perspective
In our latest webinar, Paul Jenner discusses how to leverage your employee feedback in order to e...
How to Use Voice of the Customer Tools to Improve Quantity and Quality of Customer Feedback
Every successful business understands the importance of knowing what their customers want and wha...
What is the Net Promoter Score® and Why Is It So Important?
For any business that has customer-facing operations, the ability to measure customer satisfactio...
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