As the summer approaches, and we all take the time to recharge and grow, we pick our 5 top readin...
Businesses today are terrible at explaining why they do what they do. We think it's vital that th...
The short answer: It depends. There are three main factors that impact the price of a feedback ma...
Have you tried googling “How to measure customer satisfaction?” We have, and when we did, we go...
Customer experience was traditionally based around face-to-face interactions with a company and t...
Customer experience analytics involves gathering and reviewing data from customer feedback, to ga...
Surveys are a proven method to tackle customer experience improvements by collecting actionable b...
In this article, we discuss everything from the basic principles of customer experience to the di...
Ombea® – one of Europe’s fastest-growing customer experience platforms – in a partnership with T...
In this webinar, Mitt Nathwani discusses what is employee engagement, how to apply it in your own...
You’re gathering feedback from the people that use your facilities, but are you responding adequa...
As the name suggests, the Ombea Anywhere Module helps you maximise survey responses at any physic...
Give us a few minutes and we will let you know how organizations just like yours have increased their revenue and engagement.