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Five Trends Defining the Customer Experience in 2021

Customer experience has emerged as the key differentiator between competing brands in today’s fas...

Three Pillars for Actionable Customer Feedback

Catering management is all about your customers. It’s about delivering a stellar dining experienc...

How to Motivate Staff by Checking In on Them and Giving Them a Quantifiable Way to Measure Customer Satisfaction

A highly motivated workforce is more productive, more helpful and more friendly in customer inter...

Five Key Attributes of the Perfect Response to Complaints

You’re gathering feedback from the people that use your facilities, but are you responding adequa...

5 Essential Survey Questions for Post-Pandemic Retailers

It’s no secret that consumers have gotten pickier over the years. Even before the pandemic, the e...

How to Collect More Feedback Using the OMBEA Anywhere Module

As the name suggests, the OMBEA Anywhere Module helps you maximise survey responses at any physic...

What Score is Considered as Good for a Net Promoter Score?

The Net Promoter Score (NPS) is commonly used by companies to measure customer loyalty and while ...

Touchless Feedback: 5 trends driving the transition

Sorry to bring this up, but we have to talk about COVID — at least for a bit. The COVID pandemic ...

A Guide to Employee Net Promoter Score

NPS® (Net Promoter Score) is a technique that is commonly used for measuring customer satisfactio...

5-Point Likert Scale: The Key To Easily Understanding Your Audience

You want to understand what your audience feels. And if you don’t yet, you should, because a happ...

The Importance of Feeling Safe at Work

While the majority office workers are still working remotely, many are wondering what will happen...

A Guide to the Different Methods of Measuring Customer Satisfaction

Measuring customer satisfaction is an important element of improving customer service and refinin...

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