Articles
The Peak-End Rule: Unleashing the Science of Memorable Experiences in Retail
In today's fast-paced and hyper-competitive world, Accenture reports that a whopping 87% of organ...
The Importance of Human Experience in Retail: Why Customer Interaction is Crucial
In the world of retail, it can be easy to get lost in the numbers: sales figures, conversion rate...
Top 5 Unmissable Customer Experience Books for your summer read
As the summer approaches, and we all take the time to recharge and grow, we pick our 5 top readin...
Customer Satisfaction vs Customer Obsession
Businesses today are terrible at explaining why they do what they do. We think it's vital that th...
How Much Does A Feedback Machine Cost?
The short answer: It depends. There are three main factors that impact the price of a feedback ma...
Ombea Retail Experience Management
Delighted shoppers are willing to spend more money with your brand.
10 Key Customer Satisfaction Measures
Have you tried googling “How to measure customer satisfaction?” We have, and when we did, we go...
5 Questions Retailers Are asking Their Customers in 2021
You’re not dumb. You understand that to make more sales, you need to understand your customers. G...
What is Digital Customer Experience?
Customer experience was traditionally based around face-to-face interactions with a company and t...
What is Customer Experience Analytics?
Customer experience analytics involves gathering and reviewing data from customer feedback, to ga...
42 Excellent Questions to ask with a Smiley Feedback Terminal
Surveys are a proven method to tackle customer experience improvements by collecting actionable b...
The Ultimate Guide to Customer Experience 2.0
In this article, we discuss everything from the basic principles of customer experience to the di...
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