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10 Key Customer Satisfaction Measures

Have you tried googling “How to measure customer satisfaction?” We have, and when we did, we go...

What is Digital Customer Experience?

Customer experience was traditionally based around face-to-face interactions with a company and t...

What is Customer Experience Analytics?

Customer experience analytics involves gathering and reviewing data from customer feedback, to ga...

42 Excellent Questions to ask with a Smiley Feedback Terminal

Surveys are a proven method to tackle customer experience improvements by collecting actionable b...

OMBEA & Trustpilot Join Hands to Help Brands Manage Customer Experience Online and On-site

OMBEA® – one of Europe’s fastest-growing customer experience platforms – in a partnership with T...

Best Strategies to Increase Employee Engagement

In this webinar, Mitt Nathwani discusses what is employee engagement, how to apply it in your own...

How to keep contractors on their toes using continuous feedback

As a facilities manager, you're dealing with many contractors. But how do you know they’re doing ...

Five Key Attributes of the Perfect Response to Complaints

You’re gathering feedback from the people that use your facilities, but are you responding adequa...

How to Collect More Feedback Using the OMBEA Anywhere Module

As the name suggests, the OMBEA Anywhere Module helps you maximise survey responses at any physic...

Lifestyle Fitness bucks the COVID gym trend with OMBEA

Lifestyle Fitness are a chain UK based fitness clubs that, like most businesses, have had to adap...

Touchless Feedback: 5 trends driving the transition

Sorry to bring this up, but we have to talk about COVID — at least for a bit. The COVID pandemic ...

A Guide to Employee Net Promoter Score

NPS® (Net Promoter Score) is a technique that is commonly used for measuring customer satisfactio...

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