Articles
10 Voice of Customer Tools You can Start with Today
As customer acquisition costs rise, the value of retaining customers skyrockets. It is important ...
5 Questions Healthcare Providers Are Asking Patients in 2021
You know the value of a positive patient experience. Happier patients are more engaged patients, ...
5 Questions Retailers Are asking Their Customers in 2021
You’re not dumb. You understand that to make more sales, you need to understand your customers. G...
Your questions about Total Experience, answered.
You’ve probably heard the term total experience crop up recently. It’s been discussed on social m...
What is Digital Customer Experience?
Customer experience was traditionally based around face-to-face interactions with a company and t...
What is Customer Experience Analytics?
Customer experience analytics involves gathering and reviewing data from customer feedback, to ga...
42 Excellent Questions to ask with a Smiley Feedback Terminal
Surveys are a proven method to tackle customer experience improvements by collecting actionable b...
Top 3 Future-Proof Customer Experience Jobs
Even before the health pandemic, the job market could be very challenging in some sectors, with t...
The Ultimate Guide to Customer Experience 2.0
In this article, we discuss everything from the basic principles of customer experience to the di...
OMBEA & Trustpilot Join Hands to Help Brands Manage Customer Experience Online and On-site
OMBEA® – one of Europe’s fastest-growing customer experience platforms – in a partnership with T...
Best Strategies to Increase Employee Engagement
In this webinar, Mitt Nathwani discusses what is employee engagement, how to apply it in your own...
COVID Vaccination Centers Adopt Touchless Smiley Terminals
We’ve just sent the first batch of touchless smiley terminals to COVID vaccination centers across...
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