Articles

Lifestyle Fitness bucks the COVID gym trend with OMBEA

Lifestyle Fitness are a chain UK based fitness clubs that, like most businesses, have had to adap...

Patient Experience Trends in a Year Dominated By COVID-19 Implications

With the challenges of a health pandemic to contend with, health care and health systems around t...

Post Covid-19: What Does Air Travel Look Like in the Future for Passengers?

Covid-19 has turned the travel industry upside down. Some airlines have collapsed and those that ...

Touchless Feedback: 5 trends driving the transition

Sorry to bring this up, but we have to talk about COVID — at least for a bit. The COVID pandemic ...

A Guide to Employee Net Promoter Score

NPS® (Net Promoter Score) is a technique that is commonly used for measuring customer satisfactio...

5-Point Likert Scale: The Key To Easily Understanding Your Audience

You want to understand what your audience feels. And if you don’t yet, you should, because a happ...

The Importance of Feeling Safe at Work

While the majority office workers are still working remotely, many are wondering what will happen...

A Guide to the Different Methods of Measuring Customer Satisfaction

Measuring customer satisfaction is an important element of improving customer service and refinin...

How Much Does a Smiley Feedback Terminal Cost?

The short answer: Smiley feedback terminals from OMBEA start at $35 per month (billed annually). ...

The Experience Economy is Here - Post-COVID Employee Experience Perspective

In our latest webinar, Paul Jenner discusses how to leverage your employee feedback in order to e...

30 Industry-Specific Customer Satisfaction Survey Questions

Consumers don’t want marketing. They don’t need marketing. The ability to pull up business inform...

5 Tips to Simplify Customer Experience Management Software

Customer experience software has had a presence on the business landscape for decades now. They’v...

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