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How to Use Voice of the Customer Tools to Improve Quantity and Quality of Customer Feedback

Every successful business understands the importance of knowing what their customers want and wha...

What is the Net Promoter Score® and Why Is It So Important?

For any business that has customer-facing operations, the ability to measure customer satisfactio...

3 Ways Survey Tablets Trump Pen and Paper Surveys

Online surveys, including tablet-based surveys, could be 10 times cheaper than paper surveys. B...

Black Friday Sales are at an all Time High while Consumer Happiness is at an all Time Low

Data from OMBEA’s customer satisfaction measurement terminals across the US and the UK suggests t...

How Simple Smiley Feedback Pods Drive Clarity

Small businesses, Charities, Blue Chips, even entire countries, are goal-oriented. The way it usu...

The Ultimate Secret Weapon for Retail CX Managers

For any business, public or private, it is the primary goal to not only meet customer and user ex...

Performance Against Purpose. How do Tourist Attractions know they’re doing a good job?

Your vision drives you. If you’re running a visitor attraction, such as a museum or a theme park,...

You have a real-time business. Why not a real-time staff survey?

HR Managers have a bad habit of conducting annual staff surveys and assuming they’re a reasonable...

How to win the National Student Survey

The National Student Survey (NSS) is an annual survey of all final year undergraduate degree stud...

Happy Sheets For The Modern Age

Whichever way you look at it, the modern workplace is built to maximise efficiency. Or at least t...

Why the strongest companies have the happiest employees

The employees of a company play a huge role in the success or failure of that company. This is wh...

Your Customers Don't Have Time For Your Surveys

There was a time in this country, and in fact, it wasn’t that long ago, where companies and organ...

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