Reimagining Estates and Commercial Services in Universities: A Strategic Imperative
Universities are undergoing significant transformations to address financial pressures and changing expectations from students, staff, and the wider community. Estates and commercial services, a cornerstone of university operations, are at the forefront of this change, requiring innovative approaches to ensure financial sustainability and community relevance.
Why Employee Feedback Matters for Workplace Caterers
Workplace catering can significantly influence employee satisfaction, productivity, and overall workplace culture. Studies highlight the value of quality catering programs, linking them to healthier teams, stronger collaboration, and improved retention rates.
Three effective in-store strategies to improve the customer experience
These improvements make the in-store environment more engaging, efficient, and customer-focused, which positively impacted satisfaction and loyalty.
Bridging the Gap Between Store Managers and HQ: Effective Communication Strategies
In fast-paced retail environments, disconnects between store managers and HQ can lead to inefficiencies, misaligned priorities, and missed opportunities for growth.
Happy Employees Drive Better Customer Experiences
Your employees are your greatest asset, and investing in their engagement isn't just good for morale—it's a proven driver of profitability, customer satisfaction, and long-term business success.
Store Greeters increase sales and improves the customer experience.
Adding a greeter at your store’s entrance might seem like a simple step, but research shows it has powerful effects on customer satisfaction, sales, and even loss prevention.
The Peak-End Rule: Unleashing the Science of Memorable Experiences in Retail
In today's fast-paced and hyper-competitive world, Accenture reports that a whopping 87% of organizations say traditional experiences no longer satisfy customers. It's clear that merely being "good" isn't enough anymore. To truly break through with customers, your brand needs to stand out and create a lasting impression. Enter the Peak-End Rule - a scientifically proven way to make your customer experience truly memorable.
Top 3 Future-Proof Customer Experience Jobs
Even before the health pandemic, the job market could be very challenging in some sectors, with the demand for different job types continuously changing, in line with the rapid developments of technology. Being able to find a future-proof job is not easy, as so much can change in the employment landscape but there are certain jobs that certainly should provide more opportunities for a long career.
How does Employee Engagement Improve Patient Experience?
Measuring both employee experience and patient experience isn’t a new concept. In fact, many healthcare providers do so already. The challenge is to measure them in a synchronized manner.
Top 5 Unmissable Customer Experience Books for your summer read
As the summer approaches, and we all take the time to recharge and grow, we pick our 5 top reading recommendations for you.
Customer Satisfaction vs Customer Obsession
Businesses today are terrible at explaining why they do what they do. We think it's vital that they fix this, and fix it quickly!
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