The Frontline Experience Platform
While collecting NPS and CSAT is easy, driving continuous improvement is a challenge. Ombea helps you bridge that gap.
Seamlessly collect feedback across all channels.
Empower your staff with real-time insights.
Achieve crystal-clear management overviews, no matter how many channels or locations.
500 Million+ Voices Heard in Over 120 Countries
Feedback Collectors for Every Touchpoint
Ombea helps you listen to your customers no matter the channel and track your staff's actions to meet their needs. With Ombea, you can scale as you grow.
Instant SMS
Send and receive real-time feedback via text messages, making it easy for customers to respond on the go.
Instant email
Utilize email surveys to capture detailed feedback directly from your customer's inbox, ensuring timely and thoughtful responses.
On-site feedback terminals
Place interactive terminals in strategic locations to collect immediate reactions and opinions from customers while their experience is fresh.
In-app Widgets
Embed customizable feedback forms within your mobile app, allowing users to submit feedback without disrupting their app experience.
Website Widgets
Integrate feedback tools seamlessly into your website, enabling visitors to easily share their experiences as they browse.
Desktop Widgets
Offer feedback options directly on desktop applications, facilitating convenient feedback from users during tasks.
Self-checkout Screens
Gather feedback at point of sale with interactive prompts on self-checkout screens, capturing insights at a critical touchpoint.
Google Reviews
Automatically fetch and consolidate all your Google Reviews in one place, providing a comprehensive view of customer sentiments and enhancing response efficiency.
Trustpilot
Collect and manage reviews on Trustpilot to build credibility and attract new customers with verified ratings.
QR Code
Use QR codes to direct customers to feedback forms on their mobile devices, offering a quick and contactless way to express their thoughts.
Something else?
Can't find exactly what you're looking for? Contact us directly to discuss your specific feedback collection needs. Our team is ready to help customize solutions that fit your unique requirements.
Seamless Surveys for More Responses
We’ve crafted a survey experience that’s designed to engage your customers without friction, while still maintaining your brand’s modern look and feel.
Fully customizable survey design that fits your brand.
Offer customers a conversational, dynamic survey—not a static form.
Focus on driving action, not just collecting data.
Empower your Frontline
Put your frontline at the center of your customer experience strategy. With Ombea, your teams are motivated, engaged, and equipped to drive sustainable growth with transparent, actionable feedback.
Gamify improvements to make progress fun and rewarding.
Enable your frontline to act instantly with real-time notifications.
Replace complex analytics with automated, actionable insights.
Made simple: So even non-tech users can shine.
Designed for Service Businesses
Whether you run a single café or manage a global chain, Ombea adapts to your needs. Easily connect all your physical and digital touchpoints. Map out KPIs that align with your broader goals, including staff training and development.
Connect the Dots
With Ombea, you gain a clear, comprehensive view of your customer journey. Quickly identify pain points and get actionable advice on which issues to tackle first, helping you prioritize for maximum impact.
Unlimited surveys.
Unlimited questions.
Unlimited users.
Easily connects with your existing tools.
Enterprise-level data security.
Fast learning curve.
Free support.
Let’s have a chat
Ready to see how Ombea can transform your customer experience? Our team is eager to show you around the platform, highlighting features that align with your needs.
Personalized demos to match your business.
Learn how Ombea can boost your team’s performance.
Explore case studies of similar businesses using Ombea successfully.
