University of Glasgow
The University of Glasgow in Scotland has a lot to be proud of. Not only is it the fourth-oldest university in the English-speaking world, it continuously ranks as one of the top 100 universities, placing it within the top 1% globally. Within the UK, it is one of the top ten institutions in the country. Since its foundation in 1451, University of Glasgow alumni have made their impact: Adam Smith redefined modern economics, and many top UK prime ministers, justitians, and business leaders have at one point passed through its halls. Today, the University of Glasgow has 32,000 students spread across multiple faculties. Visitors from the UK and abroad come to the University to see the wonderful architecture that is often described by students and visitors as being like the Hogwarts school from JK Rowling’s Harry Potter series.
Buzz Burgers
Buzz Burgers is a fast food restaurant chain that uses both the Ombea On-Site and Anywhere Modules. They use these tools to collect real-time feedback in order to assess customer satisfaction across multiple touchpoints. Using Ombea, Buzz Burgers completely replaced their ad-hoc, impractical email surveys. Instead, they created a continuous feedback loop covering its facilities' cleanliness, customer satisfaction, and delivery experience in real-time.
Glasgow Caledonian University
Glasgow Caledonian University (GCU) is a public university in Glasgow, Scotland. With nearly 18,000 students, GCU has been ranked among the world's top 150 young universities by the Times Higher Education rankings. GCU uses Ombea to measure student satisfaction across campus, both online and on-site.
Isle Listen Initiative
“The professional and helpful manner of all those we have dealt with at Ombea, along with the key objectives we were looking to achieve, helped us settle upon the Ombea solution.”* - Isle Listen team. MCH Psychological Services has been providing psychological support for people in the Isle of Man for over thirty-five years. In 2019, they started the Isle Listen charitable initiative, focusing on the early intervention and prevention of mental health and wellbeing struggles in young people. They do this by conducting workshops and interactive sessions in schools. While post-session feedback from teachers was useful, Isle Listen needed to hear from students themselves. They struggled to find a quick and easy way of capturing what students thought or were thinking at any given moment. After comparing other digital data capture solutions, it was Ombea that ticked all of Isle Listen’s boxes. The support given by the Ombea team and the platform’s effectiveness at solving the problem convinced Isle Listen that Ombea was the way to go.
Newcastle City Library & Community Hub
Newcastle City Library expanded their services to become a community hub. With a long list of new activities and services to plan and deliver, including exhibitions, classes and events, the management team wanted to ensure this huge transition was as successful as possible. After researching some of the available solutions, they discovered Ombea had a solution that covered everything they needed. They placed an ExpressPod at the building’s exit to collect feedback from the users of the community hub. This involved the visitors providing a simple satisfaction rating of their experience and was quick and easy for library staff to set up, as well as quick and easy for visitors to do – just a simple press of a button. This gives them the information needed to help with important decision making such as where funding and resources should be used, by revealing how relevant and worthwhile an exhibition or class is.
Bagsværd Pharmacy
Bagsværd Apotek uses both the Ombea On-Site and Anywhere modules to dig deep on customer satisfaction. As part of the Danish network of pharmacies, they are required to gather extensive data on customers and their satisfaction with the service provided. Using Ombea, Bagsværd Apotek stopped chasing customers for survey responses, automated customer feedback capture, and got more (and better) feedback than ever before.
Culinia
Culinia is a food processing company in the UK with 5 sites spread across the country. They placed an ExpressPod by the clocking-out machine at each of their 5 sites. The staff could express their mood with a simple button tap at any point they wanted to through the day.
Gunwharf Quays
Gunwharf Quays is a shopping centre located in Portsmouth, UK. It serves millions of visitors per year and caters for all tastes from international tourists, through to local families. The Guest Services team have identified a need to track cleanliness in the restrooms in real-time. After competitive analysis, they selected Ombea as their chosen solutions provider for customer experience tracking. Over the course of the first year, the Ombea ExpressPods collected nearly 300,000 feedback responses. These helped draw attention to clear pain points for customers at various times, in particular during cleaning shift changes. By acting on these, the Guest Services team were able to quickly improve the customer experience. One stand-out example was during a busy Saturday afternoon shift which caused knock-on effects for the cleanliness through the rest of the day. The resulting drop in Net Promoter Score was quickly spotted and changes made to prevent this happening again.
Parallax Finance
Parallax Finance uses Ombea ExpressPods to keep track of their employee experience across different offices around the globe.
Red Awning Supermarkets
Going all the way back to 1952, Red Awning Supermarkets is a wholesale supermarket chain focused on providing the lowest prices. Through decades of partnerships and scale economies, Red Awning has outmaneuvered both local and international players in multiple countries and has established market share mainly in North America and Europe. What separates Red Awning from other supermarket giants is its obsession with the customer experience. They’ve developed communication channels such as social media and chatbots, where customers can ask anything and get a quick, effective response. On-site, staff members are drilled on how to best help customers -- whether that’s helping them navigate Red Awning’s gigantic megacenters, replenishing out-of-stock items in 10 minutes or less or recommending what brand of potato salad is best for tonight’s barbecue.
Valea Izvoarelor Senior Living
Izvoarelor Valley Residence uses Ombea ExpressPods to improve quality of service to their elderly residents' population. They move ExpressPods around the residence in order to evaluate the overall customer experience as well as to assess specific touchpoints such as the cafeteria and restroom cleanliness.
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