University of Glasgow
The University of Glasgow in Scotland has a lot to be proud of. Not only is it the fourth-oldest university in the English-speaking world, it continuously ranks as one of the top 100 universities, placing it within the top 1% globally. Within the UK, it is one of the top ten institutions in the country. Since its foundation in 1451, University of Glasgow alumni have made their impact: Adam Smith redefined modern economics, and many top UK prime ministers, justitians, and business leaders have at one point passed through its halls. Today, the University of Glasgow has 32,000 students spread across multiple faculties. Visitors from the UK and abroad come to the University to see the wonderful architecture that is often described by students and visitors as being like the Hogwarts school from JK Rowling’s Harry Potter series.
Fairview Dining
Fairview Dining is an outsourced catering company that uses Ombea ExpressPods at multiple locations. The company makes use of the data to rack the ebb and flow of customer experience in real-time.
SW9 Community Housing
SW9 Community Housing uses Ombea ExpressPod to measure and improve the experience of their residents and visitors. In the first few months they collected hundreds of feedback points from their visitors, giving them a clear idea of peaks and troughs in customer service performance.
Team Sportia Säffle
Team Sportia Säffle is a leading supplier of sporting recreational goods based in Sweden. With over 90 stores across Sweden, they are regarded as one of the top suppliers of clothing, footwear, bicycles and equipment for outdoor activities as well as other recreational products. Team Sportia Säffle identified that they needed to establish a KPI that would enable them to test new ideas, measure customer satisfaction and confirm or reject the assumptions they had made about their customer service. They decide to go with Ombea ExpressPods™. After installing the ExpressPods, Team Sportia Säffle noticed immediate improvements in customer satisfaction levels for every change they implemented for scheduling, goals and focus. By having clear feedback from customers, they were able to get to the bottom of the problems that were creating barriers to customer loyalty.
Ombea and Street Soccer Scotland Help Dundee Get Their Lives Back on Track
Read this if you are a charity looking to see how exactly your programs are making an impact -- with a fraction of the admin work.
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