Understand and improve experience at physical touchpoints such as in your stores or at your offices, using feedback terminals.
Understand and improve experience at online touchpoints such as on your website, your intranet or in your apps using embedded widgets.
Understand and improve experience, whether on-site or online, using emails, SMS or QR codes.
OMBEA @ombea: 19 February 2021, RT @PaulmJenner: Our OMBEA touchless ExpressPod is the perfect way to offer a low barrier, high vol
What does Voice of the Customer Mean in Retail?
Success with the voice of the customer in retail boils down to listening, analyzing, and taking a...
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