In the world of retail, it can be easy to get lost in the numbers: sales figures, conversion rate...
As the summer approaches, and we all take the time to recharge and grow, we pick our 5 top readin...
Businesses today are terrible at explaining why they do what they do. We think it's vital that th...
The short answer: It depends. There are three main factors that impact the price of a feedback ma...
Have you tried googling “How to measure customer satisfaction?” We have, and when we did, we go...
Customer experience analytics involves gathering and reviewing data from customer feedback, to ga...
In this article, we discuss everything from the basic principles of customer experience to the di...
Ombea® – one of Europe’s fastest-growing customer experience platforms – in a partnership with T...
In this webinar, Mitt Nathwani discusses what is employee engagement, how to apply it in your own...
As the name suggests, the Ombea Anywhere Module helps you maximise survey responses at any physic...
NPS® (Net Promoter Score) is a technique that is commonly used for measuring customer satisfactio...
You want to understand what your audience feels. And if you don’t yet, you should, because a happ...
Give us a few minutes and we will let you know how organizations just like yours have increased their revenue and engagement.