Articles
The Peak-End Rule: Unleashing the Science of Memorable Experiences in Retail
In today's fast-paced and hyper-competitive world, Accenture reports that a whopping 87% of organ...
The Importance of Human Experience in Retail: Why Customer Interaction is Crucial
In the world of retail, it can be easy to get lost in the numbers: sales figures, conversion rate...
How does Employee Engagement Improve Patient Experience?
Measuring both employee experience and patient experience isn’t a new concept. In fact, many heal...
Avarn Security renews its contract with Stockholm Arlanda airport, continues to use Ombea touchless ExpressPods
Avarn Security, a multinational security firm, has successfully renewed its contract with Arlanda...
Top 5 Unmissable Customer Experience Books for your summer read
As the summer approaches, and we all take the time to recharge and grow, we pick our 5 top readin...
Customer Satisfaction vs Customer Obsession
Businesses today are terrible at explaining why they do what they do. We think it's vital that th...
What is Patient Experience?
How is 'patient experience' different to 'patient satisfaction'? And why is it vital to monitor p...
How Ombea is Helping Schools with Student Mental Health
By capturing actionable, real-time feedback from students, educators can act decisively to combat...
Four Shopper Experience Trends that will Define 2022
Trend #2 is the resurgence of brick-and-mortar. What are the other three? Find out in this article.
Five Patient Experience Trends that will Define 2022
#2: Going beyond metrics, into action.
How Much Does A Feedback Machine Cost?
The short answer: It depends. There are three main factors that impact the price of a feedback ma...
How To Reply to Incoming Trustpilot Reviews in a Fraction of the Time
Read this if you're time-starved and looking to reduce the time you spend on managing Trustpilot ...
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