The way businesses operate and interact with customers has changed significantly in a very short period of time. Therefore, customer and employee feedback has never been more important in informing organisations what is working, where the gaps are, what staff training may be needed and if key messages are reaching their audience.
New touchless feedback feature on Ombea ExpressPods helps organisations gather continuous feedback through on-site touchpoints even as people have become more careful about touching surfaces in public places.
Thanks to our new feature, to cast their vote your customers and employees simply need to come in close proximity with a smiley without actually touching it. A short beep will then notify them that their vote has been successfully recorded.
With this approach, organizations not only will continue listening to the voice of their customers and employees but also show that they are successfully adapting to the new circumstances.