Build a solution that fits your needs and only pay for what you use.

Our experts in customer and employee experience are here to help.

On-site module

Understand and improve experience at physical touchpoints such as in your stores or at your offices, using feedback terminals.

Core

All the basics needed for those new to experience management.

$35

per month and Touchpoint*

Professional

A complete feature set for an organisation of any size.

Contact Sales

Enterprise

For enterprises requiring custom integrations.

Contact Sales

*Price based on a single Touchpoint. Volume discounts available for multiple Touchpoints.

Core

Professional

Enterprise

ExpressPod or ExpressTab included

x x x

Unlimited number of users

x x x

Unlimited number of questions

x x x

Responses

500 Unlimited Unlimited

Automated suggestions

x x x

Updates

Daily Hourly Instantly or every
10 min depending
on the terminal.

Excel Export

x x

Real-Time Alerts

x x

Automatic Email Reports

x x

API

x

You might be asking...

How scalable is the OMBEA platform?

Our customers cover the entire spectrum: from boutique coffee shops with a single outlet to a multinational airline conglomerate, and everything in between.

This is possible thanks to our scalable business model. You pay a simple price per touchpoint. This price depends on the number and type of touchpoints you wish to put in place. The more you grow, the more affordable each location becomes, which means you can start at any level that suits you

Which feedback terminal is best for me?

This depends on the environment where you will place the feedback terminals, and what you want to gain from them.

The small ExpressPods are most often used to capture feedback from somebody experiencing 1-1 service at a service desk or table.

The large ExpressPods are most often used in a high footfall area to capture feedback from passers by. An example would be at the exit or entrance to your store.

The ExpressTab is used when you wish to ask more than one question of each person. You will find the ExpressTab works best in areas where people can spend longer in front of the screen, for example in a waiting room or a queue.

Can I really draw meaningful conclusions from the OMBEA ExpressPods?

In order to draw meaningful conclusions, you need to statistically significant data samples. Using just one ExpressPod will help you collect up to 30 times more responses than traditional methods. When you add this data to your own industry-specific experience, you'll be surprised at how easy it is to understand what is going on and how best to react.

What happens if children or disgruntled adults press the buttons too many times

OMBEA features smart anti-tamper measures that effectively filter out this kind of invalid feedback. It’s therefore very unlikely that someone will be able to manipulate your data to the extent that you draw the wrong conclusions.

Will smiley questions be enough for me?

You would be surprised what our dashboard can do with a simple smiley question. The OMBEA Insights dashboard automatically reveals hidden trends based on time and location. And if the smiley question is not enough, you can always switch to multiple-choice questions with a click of a button, or use an ExpressTab.

Can I brand the feedback terminals to complement my environment

Yes, OMBEA terminals are brandable. You can easily print question sheets that match your brand identity and design your own overlays for the button panel. Tablet surveys are customisable too. Feel free to contact OMBEA for more examples of custom-branded ExpressPods.

How easy is it to get started?

OMBEA works out of the box, with no need for special installations, integrations, or consultants to get going. Our online Guidebook is the perfect resource to get you up and running with confidence.

Online module

Understand and improve experience at online touchpoints such as on your website, your intranet, or in your apps using embedded widgets.

Core

All the basics needed for those new to experience management.

$49

per month and Touchpoint*

Professional

A complete feature set for an organisation of any size.

Contact Sales

Enterprise

For enterprises requiring custom integrations.

Contact Sales

*Price based on a single Touchpoint. Volume discounts available for multiple Touchpoints.

Core

Professional

Enterprise

Website widgets

x x x

In-app widgets

x x x

Desktop widgets for Windows and Mac

x

Unlimited number of users

x x x

Unlimited number of questions

x x x

Unlimited number of surveys

x x x

Responses

500 1000 Unlimited

Automatic positioning

x x x

Manual positioning

x x x

Event-based triggers

x x x

Manual triggers using JS

x x

Randomizing surveys

x x

Survey workflow

x x

Excel Export

x x

Branching Logic

x x

Real-Time Alerts

x x

Automatic Email Reports

x x

Custom CSS

x x

API

x x

You might be asking...

How scalable is the OMBEA platform?

Our customers cover the entire spectrum: from boutique coffee shops with a single outlet to a multinational airline conglomerate, and everything in between.

This is possible thanks to our scalable business model. You pay a simple price per touchpoint. This price depends on the number and type of touchpoints you wish to put in place. The more you grow, the more affordable each location becomes, which means you can start at any level that suits you

Can I really draw meaningful conclusions from the feedback that I collect?

In order to draw meaningful conclusions, you need to statistically significant data samples. Using the Anywhere module will help you collect up to 30 times more responses than traditional methods. When you add this data to your own industry-specific experience, you'll be surprised at how easy it is to understand what is going on and how best to react.

Can I customize the look of it to complement my brand experience?

Sure, you can customize the style using CSS; the same language that your web designers are already using.

How easy is it to get started?

OMBEA works out of the box, with no need for special installations, integrations, or consultants to get going. Our online Guidebook is the perfect resource to get you up and running with confidence.

Core

All the basics needed for those new to experience management.

per month and Touchpoint*

Professional

A complete feature set for an organisation of any size.

Contact Sales

Enterprise

For enterprises requiring custom integrations.

Contact Sales

*Price based on a single Touchpoint. Volume discounts available for multiple Touchpoints.

Core

Professional

Enterprise

Review Sites

Google, Facebook, Trustpilot Google, Facebook, Trustpilot Google, Facebook, Trustpilot

Reviews

10 50 Unlimited

Excel Export

x x

Real-Time Alerts

x x

Automatic Email Reports

x x

API

x x

You might be asking...

How scalable is the OMBEA platform?

Our customers cover the entire spectrum: from boutique coffee shops with a single outlet to a multinational airline conglomerate, and everything in between.

This is possible thanks to our scalable business model. You pay a simple price per touchpoint. This price depends on the number and type of touchpoints you wish to put in place. The more you grow, the more affordable each location becomes, which means you can start at any level that suits you

Can I really draw meaningful conclusions from the feedback that I collect?

In order to draw meaningful conclusions, you need to statistically significant data samples. Using the Anywhere module will help you collect up to 30 times more responses than traditional methods. When you add this data to your own industry-specific experience, you'll be surprised at how easy it is to understand what is going on and how best to react.

How easy is it to get started?

OMBEA works out of the box, with no need for special installations, integrations, or consultants to get going. Our online Guidebook is the perfect resource to get you up and running with confidence.

Anywhere module

Understand and improve experience, whether on-site or online, using emails, SMS or QR codes.

Core

All the basics needed for those new to experience management.

$49

per month and Touchpoint*

Professional

A complete feature set for an organisation of any size.

Contact Sales

Enterprise

For enterprises requiring custom integrations.

Contact Sales

*Price based on a single Touchpoint. Volume discounts available for multiple Touchpoints.

Core

Professional

Enterprise

Brandable link for SMS, Email and QR codes

x x x

Unlimited number of questions

x x x

Unlimited number of surveys

x x x

Responses

500 1000 Unlimited

Geo-routing based on location

x x x

Excel Export

x x

Branching Logic

x x

Real-Time Alerts

x x

Automatic Email Reports

x x

Custom CSS

x x

API

x x

You might be asking...

How scalable is the OMBEA platform?

Our customers cover the entire spectrum: from boutique coffee shops with a single outlet to a multinational airline conglomerate, and everything in between.

This is possible thanks to our scalable business model. You pay a simple price per touchpoint. This price depends on the number and type of touchpoints you wish to put in place. The more you grow, the more affordable each location becomes, which means you can start at any level that suits you

Can I really draw meaningful conclusions from the feedback that I collect?

In order to draw meaningful conclusions, you need to statistically significant data samples. Using the Anywhere module will help you collect up to 30 times more responses than traditional methods. When you add this data to your own industry-specific experience, you'll be surprised at how easy it is to understand what is going on and how best to react.

Can I customize the look of it to complement my brand experience?

Sure, you can customize the style using CSS; the same language that your web designers are already using.

How easy is it to get started?

OMBEA works out of the box, with no need for special installations, integrations, or consultants to get going. Our online Guidebook is the perfect resource to get you up and running with confidence.