OMBEA takes that and helps you win. Whether it’s staff proactivity, customer waiting times, product range, or something else: OMBEA drives front-line staff to act in your best interest. Every minute. Every day. At every outlet.
Instead of assuming customers’ sentiments, your local staff get a continuous stream of customer feedback — all neatly summarized in a simple KPI.
Monitor the experiences delivered by your local sites and have data-driven discussions with anyone falling behind - before more serious issues crop up.
Whether you choose to collect feedback through our touchless feedback terminals, online widgets, app solutions, QR codes, SMS, email or a public review site, everything is available in just a few clicks. Flexible and brandable enough to fit the most demanding needs.
Optimize your customer experience by measuring employee experience too. When your front line staff are happy and engaged, your customers will benefit, and so will you.
Give us a few minutes and we will let you know how organizations just like yours have increased their revenue and engagement.