Articles
5 Essential Survey Questions for Post-Pandemic Retailers
It’s no secret that consumers have gotten pickier over the years. Even before the pandemic, the e...
How to Collect More Feedback Using the Ombea Anywhere Module
As the name suggests, the Ombea Anywhere Module helps you maximise survey responses at any physic...
What Score is Considered as Good for a Net Promoter Score?
The Net Promoter Score (NPS) is commonly used by companies to measure customer loyalty and while ...
Lifestyle Fitness bucks the COVID gym trend with Ombea
Lifestyle Fitness are a chain UK based fitness clubs that, like most businesses, have had to adap...
Touchless Feedback: 5 trends driving the transition
Sorry to bring this up, but we have to talk about COVID — at least for a bit. The COVID pandemic ...
5-Point Likert Scale: The Key To Easily Understanding Your Audience
You want to understand what your audience feels. And if you don’t yet, you should, because a happ...
A Guide to the Different Methods of Measuring Customer Satisfaction
Measuring customer satisfaction is an important element of improving customer service and refinin...
How Much Does a Smiley Feedback Terminal Cost?
The short answer: Smiley feedback terminals from Ombea start at $35 per month (billed annually). ...
30 Industry-Specific Customer Satisfaction Survey Questions
Consumers don’t want marketing. They don’t need marketing. The ability to pull up business inform...
5 Tips to Simplify Customer Experience Management Software
Customer experience software has had a presence on the business landscape for decades now. They’v...
How to Use Voice of the Customer Tools to Improve Quantity and Quality of Customer Feedback
Every successful business understands the importance of knowing what their customers want and wha...
What is the Net Promoter Score® and Why Is It So Important?
For any business that has customer-facing operations, the ability to measure customer satisfactio...
Find out more
Give us a few minutes and we will let you know how organizations just like yours have increased their revenue and engagement.
