OMBEA Now Supports Shortcodes for Dynamic Notifications

November 12th, 2021

See how OMBEA's notifications have become better at tracking what matters to you the most.

As an OMBEA user, you’ve so far been able to create notifications that trigger for specific events. A few examples:

  • When an unusual amount of negative (or positive) feedback is received within a timeframe (15 minutes, 1 hour, 6 hours, etc).

  • When an index (CSAT, CES, Insights index, etc) reaches a certain numerical threshold.

The text for these notifications could look something like this:

  • You have received an unusual amount of negative feedback during the last hour.

  • Your CSAT score has reached a predefined threshold.

Now you can enhance how informative these notifications are with shortcodes! This means your notifications can now look like this:

  • You have received 68 negative responses in the last 15 minutes.

  • Your CSAT score has increased to 85 in the last 12 hours, compared to 78 before. Well done!

What is a shortcode?

If you’re familiar with programming, think of shortcodes as variable names. For the rest of us, here’s a simple explanation:

A shortcode is placeholder text that changes depending on a series of preconditions. For example:

  • You have received {amount_of_responses} responses in the last {time_frame}.

Which allows for dynamic notifications as mentioned above:

  • You have received 68 negative responses in the last 15 minutes.

The placeholder {amount_of_responses} will be replaced with the value 68, and the {time_frame} placeholder with the value 15 minutes. This is because you or someone else created a notification that would count the total amount of responses received in the last 15 minutes.

Why use them?

Instead of digging through charts and graphs to see changes in value, you can use shortcodes. If you want to stop manually counting the number of positive or negative responses, use shortcodes as well.

With shortcodes, you can create notifications that express a concrete gain or loss which you can then act upon yourself or alert the necessary colleagues. You can also see the immediate impact of specific actions on a score, making shortcodes a great way to motivate staff.

How to get started

Now that you understand how you can use shortcodes to make notifications more useful, check out our guidebook article that walks you through how to set them up step-by-step.

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