Articles
3 Ways Survey Tablets Trump Pen and Paper Surveys
Online surveys, including tablet-based surveys, could be 10 times cheaper than paper surveys. B...
Black Friday Sales are at an all Time High while Consumer Happiness is at an all Time Low
Data from Ombea’s customer satisfaction measurement terminals across the US and the UK suggests t...
How Simple Smiley Feedback Terminals Drive Clarity
Small businesses, Charities, Blue Chips, even entire countries, are goal-oriented. The way it usu...
The Ultimate Secret Weapon for Retail CX Managers
For any business, public or private, it is the primary goal to not only meet customer and user ex...
Performance Against Purpose. How do Tourist Attractions know they’re doing a good job?
Your vision drives you. If you’re running a visitor attraction, such as a museum or a theme park,...
Your Customers Don't Have Time For Your Surveys
There was a time in this country, and in fact, it wasn’t that long ago, where companies and organ...
Why you must seek customer insights
We all know that if our business is to perform, and our customers are to enjoy the experience the...
The role of audience response systems in Customer Experience (CX) improvement
Customer experience (CX) is becoming a fervent source of focus for businesses, with Econsultancy’...
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