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A Guide to Employee Net Promoter Score

NPS® (Net Promoter Score) is a technique that is commonly used for measuring customer satisfactio...

5-Point Likert Scale: The Key To Easily Understanding Your Audience

You want to understand what your audience feels. And if you don’t yet, you should, because a happ...

The Importance of Feeling Safe at Work

While the majority office workers are still working remotely, many are wondering what will happen...

How Much Does a Smiley Feedback Terminal Cost?

The short answer: Smiley feedback terminals from OMBEA start at $35 per month (billed annually). ...

The Experience Economy is Here - Post-COVID Employee Experience Perspective

In our latest webinar, Paul Jenner discusses how to leverage your employee feedback in order to e...

30 Industry-Specific Customer Satisfaction Survey Questions

Consumers don’t want marketing. They don’t need marketing. The ability to pull up business inform...

5 Tips to Simplify Customer Experience Management Software

Customer experience software has had a presence on the business landscape for decades now. They’v...

How to Use Voice of the Customer Tools to Improve Quantity and Quality of Customer Feedback

Every successful business understands the importance of knowing what their customers want and wha...

What is the Net Promoter Score® and Why Is It So Important?

For any business that has customer-facing operations, the ability to measure customer satisfactio...

Your Customers Don't Have Time For Your Surveys

There was a time in this country, and in fact, it wasn’t that long ago, where companies and organ...

A Simple Upgrade for Tired Training Courses

Delegates on training courses have ever-higher expectations from your presentation. At the same t...

Why you must seek customer insights

We all know that if our business is to perform, and our customers are to enjoy the experience the...

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