Artikelen

Patient Experience Trends in a Year Dominated By COVID-19 Implications

With the challenges of a health pandemic to contend with, health care and health systems around t...

Post Covid-19: What Does Air Travel Look Like in the Future for Passengers?

Covid-19 has turned the travel industry upside down. Some airlines have collapsed and those that ...

Touchless Feedback: 5 trends driving the transition

Sorry to bring this up, but we have to talk about COVID — at least for a bit. The COVID pandemic ...

A Guide to Employee Net Promoter Score

NPS® (Net Promoter Score) is a technique that is commonly used for measuring customer satisfactio...

5-Point Likert Scale: The Key To Easily Understanding Your Audience

You want to understand what your audience feels. And if you don’t yet, you should, because a happ...

The Importance of Feeling Safe at Work

While the majority office workers are still working remotely, many are wondering what will happen...

A Guide to the Different Methods of Measuring Customer Satisfaction

Measuring customer satisfaction is an important element of improving customer service and refinin...

How Much Does a Smiley Feedback Terminal Cost?

The short answer: Smiley feedback terminals from OMBEA start at $35 per month (billed annually). ...

The Experience Economy is Here - Post-COVID Employee Experience Perspective

In our latest webinar, Paul Jenner discusses how to leverage your employee feedback in order to e...

30 Industry-Specific Customer Satisfaction Survey Questions

Consumers don’t want marketing. They don’t need marketing. The ability to pull up business inform...

5 Tips to Simplify Customer Experience Management Software

Customer experience software has had a presence on the business landscape for decades now. They’v...

How to Use Voice of the Customer Tools to Improve Quantity and Quality of Customer Feedback

Every successful business understands the importance of knowing what their customers want and wha...

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