Articles
Four Ways To Be The Post-Covid Office Hero Using Real Time Feedback
Even during the darkest moments of the pandemic, many have speculated how the return to office wo...
What Score is Considered as Good for a Net Promoter Score?
The Net Promoter Score (NPS) is commonly used by companies to measure customer loyalty and while ...
Lifestyle Fitness bucks the COVID gym trend with Ombea
Lifestyle Fitness are a chain UK based fitness clubs that, like most businesses, have had to adap...
Patient Experience Trends in a Year Dominated By COVID-19 Implications
With the challenges of a health pandemic to contend with, health care and health systems around t...
Post Covid-19: What Does Air Travel Look Like in the Future for Passengers?
Covid-19 has turned the travel industry upside down. Some airlines have collapsed and those that ...
Touchless Feedback: 5 trends driving the transition
Sorry to bring this up, but we have to talk about COVID — at least for a bit. The COVID pandemic ...
A Guide to Employee Net Promoter Score
NPS® (Net Promoter Score) is a technique that is commonly used for measuring customer satisfactio...
5-Point Likert Scale: The Key To Easily Understanding Your Audience
You want to understand what your audience feels. And if you don’t yet, you should, because a happ...
The Importance of Feeling Safe at Work
While the majority office workers are still working remotely, many are wondering what will happen...
A Guide to the Different Methods of Measuring Customer Satisfaction
Measuring customer satisfaction is an important element of improving customer service and refinin...
How Much Does a Smiley Feedback Terminal Cost?
The short answer: Smiley feedback terminals from Ombea start at $35 per month (billed annually). ...
The Experience Economy is Here - Post-COVID Employee Experience Perspective
In our latest webinar, Paul Jenner discusses how to leverage your employee feedback in order to e...
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