You’ve probably heard the term total experience crop up recently. It’s been discussed on social m...
Customer experience was traditionally based around face-to-face interactions with a company and t...
Customer experience analytics involves gathering and reviewing data from customer feedback, to ga...
Surveys are a proven method to tackle customer experience improvements by collecting actionable b...
Even before the health pandemic, the job market could be very challenging in some sectors, with t...
In this article, we discuss everything from the basic principles of customer experience to the di...
Ombea® – one of Europe’s fastest-growing customer experience platforms – in a partnership with T...
In this webinar, Mitt Nathwani discusses what is employee engagement, how to apply it in your own...
We’ve just sent the first batch of touchless smiley terminals to COVID vaccination centers across...
We have many senses like a sense of time and sense of fun, and even our experiential senses go be...
95% of customers will read public reviews before making a purchase decision. Here’s how to respon...
All the questions you've ever had about smiley feedback terminals answered.
Give us a few minutes and we will let you know how organizations just like yours have increased their revenue and engagement.